Troubleshooting Login Problems: Determining What System Is the Problem

If someone is reporting that they can’t log in to something, it’s essential to know precisely which system they are having trouble with before you offer any advice. The best strategy is to ask the patron to describe the login screen that they can’t get past. Get the patron to give you answers to one or more of these questions:

What is the web address of the login page that you can’t get past?

If it begins with…

  • https://libsearch.cuny.edu, then that person is trying to log into their library account via the library catalog (see screenshot at bottom of this post)
  • https://cuny-pds-lb.hosted.exlibrisgroup.com or with https://onesearch.cuny.edu, then that person is trying to log into their library account via OneSearch (see screenshot at bottom of this post)
  • http://remote.baruch.cuny.edu, then that person is trying to log into a database or some other licensed resource (see screenshot at bottom of this post)
  • words that sound like some database we subscribe to, then they may be trying to access content we haven’t subscribed to or they may be off campus trying go directly to a database instead of going via our links on the library website
  • http://guides.newman.baruch.cuny.edu/er, then that person is trying to log into a course page in the e-reserves system (see screenshot at bottom of this post)

Can you describe the login page? What words do you see on it?

  • Some patrons won’t be able to provide you with the web address of the login page, so a good strategy to try next is to ask them to describe as much of the page as they can
  • If the patron says the page mentions a “library ID #” or “barcode” then it is likely they are trying to log into their library account via the library catalog or OneSearch (see screenshots at bottom of this post)
  • If the patron says the page has  the “Baruch College” logo on it and asks for a “Baruch Username” and “Baruch Password,” then they are on our remote access page (see screenshot at bottom of this post)
  • If the patron says the page has the course number and course name and is asking for a “course password,” then they are in the e-reserves system trying to log into a course page. (see screenshot at bottom of this post)

In another blog post, I’ll outline what advice to offer based on what system is a problem for the patron.


Screenshots of login pages

Library Catalog

Login page for catalog

OneSearch

Login for OneSearch

Remote Access (also known as EZproxy and the proxy server)

Login fo rthe remote access system

E-Reserves Course Page in the LibGuides System

Course Page Login in E-Reserves

New Look for the Blog

The Blogs@Baruch team notified me this week that they needed to retire some of older WordPress themes, including the Freshy theme that had been in use for this blog and for the Newman Library Idea Lab blog. I switched the themes on this blog and the Idea Lab blog over to a couple of the Baruch-branded custom themes. If anyone else in the library wants to try out some of the dozens of other themes we have to choose from, be my guest; I can set you up with admin rights that will let you preview our blog in any of those themes.

New items/loan periods at the Laptop & Circulation desks

The 3rd floor laptop desk now loans a small number of Dell laptops for 7 days.  We also recently acquired wireless/Bluetooth mice that students can borrow until the laptop desk closes.

Also, we have new portable DVD players for loan from the circulation desk.  These loan for 7 days and connect to a computer/monitor via USB.

If students ask for these items at the reference desk, please direct them to us.  Thank you.

LexisNexis Academic Is Now Called Nexis Uni

LexisNexis is shutting down its LexisNexis Academic platform this month and migrating us over to the new Nexis Uni interface. There is now a link to “Nexis Uni” on the A-Z databases page. The existing link for “LexisNexis Academic” has been relabeled as “LexisNexis Academic is now Nexis Uni” and redirected to point to the Nexis Uni interface; we’ll leave this set of dual links in place for the rest of the year.

If you’d like to dive in to the documentation from LexisNexis about the new interface, try these:

If you’ve got links to LexisNexis in a LibGuide you authored and you re-used the official database link, it will automatically get updated to the new URL. If, though, you have typed out in text somewhere on your guide the name “LexisNexis” you will want to change that to “Nexis Uni.” Here is a search in the LibGuides system of all pages where the word “Lexis” appears. Please review these search results and update any mentions of LexisNexis to reflect the new name, Nexis Uni.

 

New Database: Trade Catalogues and the American Home

We’ve added a new primary source collection to our databases: Trade Catalogues and the American Home. The collection includes hundreds of illustrated product catalogs and other marketing ephemera from 1850 – 1950. Links to this database can be found on the A – Z list of databases and on the history databases page. If you’d like to see a link to this database on other subject database pages, just let me know.

Database Trial: CQ Voting and Elections Collection

Description (from the vendor)

Find top-quality reference narratives and documents on elections, parties, voter behavior, and campaigns. Extract election results by meaningful characteristics: candidate, office, locality, and race type over time. Access U.S. election results across states with great historical depth and accuracy.

Trial Ends

January 19, 2018

Access

On and off campus

Feedback

Please share with any faculty who might be interested and recommend they use the trial feedback form (also linked to on the Trials tab on the databases page).