News and tips by and for staff providing reference services at the Newman Library, Baruch College (New York, NY).
If you’re unable to access a journal in Emerald that you’re sure we should have access to, here is a trick that might fix things. Click the “Reset Authentication” button in the header of the page and access may be restored.
Support from Emerald has been looking into weird access problems with cookies ever since they switched over to a new platform in September. If you are still unable to get access, please email Mike Waldman and me.
With the launch of the new interface and URL for Emerald, a number of libraries are reporting problems with remote access. I just used the recommended fix that Emerald has been suggesting and found that it works:
Emerald Insight switched to a new interface and URL yesterday. Old URLs should redirect to the new one. I’ve updated the URL in the A-Z databases page, so if you’ve added a link to Emerald on one of your LibGuides it will automatically now go to the new URL.
The journal platform, Emerald Insight, is getting a major redesign scheduled to launch this July. If you’d like to look at the beta, which has only basic functionality and is not something that is ready for our researchers yet, you can see it at https://beta.emerald.com/insight. There is a link at the top of the beta site where you send feedback to the developers.
On Tuesday, October 4, between 4 am and 4 pm, all journals on the Emerald platform will be inaccessible due to scheduled maintenance by the vendor.
Journals on the Emerald Insight platform will be unavailable for up to 12 hours on Monday, March 2, due to planned maintenance work from the vendor. Work will begin at 2 am and should be done by 2 pm.
Per Emerald:
In preparation for forthcoming changes to the Emerald website, we will be undertaking essential site maintenance over the next few days, from 19 June, which will result in a period of down time. A message will be displayed on the website during this period. We apologize for any inconvenience this might cause. We will make every effort to keep down time to a minimum and will seek to reinstate the website at the earliest opportunity.