If you are in chat or email reference, you may run across students from the CUNY School of Professional Studies who are reporting problems accessing full text of articles (you can easily spot students in chat and email from CUNY SPS, as their email addresses end with @spsmail.cuny.edu). If you get one of these questions, ask if the student is in the SPS computer lab (which is not on the Baruch campus but over on West 31st Street). If they are, the problem is probably related to an issue with the way the computer network is configured there. At the moment, the lab’s network blocks SFX from working properly (SFX is what’s makes the Find It button in databases work and is the system that also is behind the scenes in OneSearch whenever you click the “Full text online” link in search results).
Please note that this problem is not affecting anyone here on the Baruch campus or who is off campus (except that one SPS computer lab on W. 31st St.)
Workarounds:
- If it’s a specific article or ebook that the student is trying to access, help them figure out what database has full text access (use the A-Z journals page for articles or the library catalog for ebooks) and tell them to use that path to do an end run around SFX and OneSearch.
- If they’re just searching generally, point them to a specific database or the library catalog.
The CUNY Office of Library Services is working with CUNY SPS to make sure that SFX works properly in that lab and should have this solved soon.