News and tips by and for staff providing reference services at the Newman Library, Baruch College (New York, NY).
While it isn’t easy to find, it’s now there. Records for it most commonly can be found it you filter by one or more of the following resource types in OneSearch:
If you’d like to see everything from Statista that is discoverable in OneSearch, this search link will run a search to find all items with Statista in the Creator field.
For the past week, users have been reporting that, mostly in the evening, they are unable to access Statista from off campus. They can get to the database from our links, but they clearly aren’t being recognized as part of the Baruch/CUNY SPS community: they are unable to view full content, download PDFs, etc.
The tricky part about this problem is that is periodic. Right now, I am able to remotely access the databases. I have contacted the vendor to see if there have any time-specific outages or down time on their end.
If you get a question from a student about access, you can mention these erratic access problems. You can also confirm that the issue is one of the user not being recognized by Statista as a member of our community by asking the user this question: can you see in the header a message next to the Statista logo that reads, “Welcome, Baruch College!” (see screenshot below).
If they don’t see that message next to the logo, then the system isn’t recognizing them as being from Baruch. Please report any such issues to the [email protected] email address and note the date and time that the user encountered this problem.
Workarounds until the problem is resolved:
Statista was able to fix the problem we were seeing with attempts to download graphics (and PDFs) for items found in searches.
UPDATE 17 March 2017: The problem reported below has been fixed.
Although we can access content in Statista with no problems, if you try to download a graphic for an item, you’ll get a weird page that won’t give you what you wanted (a PNG file of the chart). Here is a screenshot of the interface showing where the problematic download graphic function is and a screenshot of the page you get once you click the button.
I’ve contacted support at Statista and will report back here as soon as this problem is fixed.
The problem reported earlier today regarding Statista content being inaccessible has been fixed.
UPDATED 24 Oct. 2016 3:00 pm (see below)
We’re working with Statista to find out why you can’t see any charts or graphs for items you find in Statista. I’ve added a note next to the database listing indicating that the database is currently unavailable.
UPDATE: The problem has been fixed. All content we’re licensed to view is accessible again.
Please let me know if you encounter any difficulties.
They are doing site maintenance. It should be back up shortly.
Please let me know if you still encounter problems.
Due to technical difficulties from the vendor site, Statista is currently not available.