Tag: Technical Problems

Working with CUNY CIS, I was able to update the way we connect our proxy server to the CUNY Login system. If you encountered any privacy warning messages in the browser or were unable to get the login page to load this morning, it should now be working.

If you encounter any problems, please send an email to [email protected].

Between 10 AM and 5 PM, remote access to library databases may be interrupted periodically as we move to a better way to connect our proxy server to the CUNY Login system. As soon as work is complete, look for an updated message.

Due to issues this morning with various network systems on campus, our EZproxy server that manages remote access to library resources (databases, e-journals, ebooks, streaming videos, etc.) is down. There is no remote access available right now.

Unfortunately, this problem also interferes with on campus access, as all database traffic is initially routed through our EZproxy server. If you need on- campus access to a database, you’ll want to remove the EZproxy prefix that appears at the start of the URLs.

For example, if you copy the URL from the link to ABI/Inform Global on our A-Z database list, you can see that it’s trying to go to:

https://remote.baruch.cuny.edu/login?url=https://www.proquest.com/abiglobal/advanced?accountid=8500

If you are on campus, just copy that URL into your browser and delete the portion at the start that has:

https://remote.baruch.cuny.edu/login?url=

That leaves you with a URL of that will actually work from computers on campus on our network:

https://www.proquest.com/abiglobal/advanced?accountid=8500

As soon as I get word of network services returning to normal, I’ll send out an update here.

If you are using a Baruch-issued laptop while off campus (just the ones issued to faculty and staff, not the ones we loan out to students), you’ll want to turn off the GlobalProtect VPN service before you try to connect to library databases and other licensed content. Due to a change in the set-up for GlobalProtect, if you leave it on while trying to connect to a library database, you’ll find yourself looking at a vendor login page, something that you’ll not be able to get past.

While I work with BCTC to figure out how to fix this problem, please use this workaround to sign out of GlobalProtect on your laptop or that of faculty and staff who report remote access problems.

1. In the lower right corner of your Windows screen (look for the carat to the left of the time and date display), click on the carat to open up the “system tray” that shows programs running in the background on your computer.
2. Among the icons in the system tray, click on the GlobalProtect icon, which is light blue globe icon with the black dot on it.
3. When the “GlobalProtect” window opens, click the hamburger menu icon in the top right corner and select “Settings” from the drop-down menu.
4. When the settings window from GlobalProtect opens, click on the “Sign Out” option in the lower left corner.
5. You should now be signed out of GlobalProtect and able to get to library resources in the usual off campus method (click a link, get our EZproxy login page, enter your CUNY Login credentials, and get redirected to the resource).

This video I made shows the steps above for signing out of GlobalProtect. If you need to turn GlobalProtect back on, the icon for it can be found in the same system tray location, but now the globe icon you’ll click on will be light gray (indicating that you’re presently signed out).

As soon as a fix is found for this new behavior from GlobalProtect, I’ll update this blog post and notify everyone on our library mailing list.