Technical Problems – Page 2 – Reference at Newman Library

Links from Brightspace to E-Reserves and Research Guides Not Working

This morning, we started to see problems with the Brightspace linking system that connects course pages there to specific e-reserves course pages or to specific research guides in the LibGuides system. In most cases, those links are now all going to a generic “Research Basics” guide. Springshare is working on this problem and should have a fix soon (within 24 hours).

As a workaround, please tell students and faculty that they can still go to the main E-Reserves page on the library website and find a link to their specific e-reserves page. If they don’t know the course password, the professor should have been emailed it at the start of the semester. Students and faculty can also call the circulation desk at 646-312-1660 (when it is open) to ask for the course password.

Friday, March 21 update: As of 12 PM, the linking still isn’t fixed. Springshare is still at work on the problem.

Wednesday, April 2 update: The problem has been fixed (see update post).

Access to AP Stylebook Is Restored

After a brief hiccup with payment issues, we’ve now gotten access back to the AP Stylebook.

AP Stylebook Temporarily Unavailable

We recently lost access to the AP Stylebook due to a payment issue. Access should be restored shortly. Until then, there is no online access to this resource. Please note that this resource is only available to students currently taking JRN 3100 (we have a limit of 25 users for this resource).

Service Disruptions to EBSCOhost Databases

EBSCOhost has given us a heads up about some work they will being across their systems that will pause the addition of newly published content. This will happen between July 26 and August 4. For more details, see this announcement from EBSCOhost.

Restored Access to America: History & Life

I’m so happy to announce that we have been able to restore access to America: History & Life. Links to it have been restored to the A-Z databases page as well as various subject databases pages.

Remote Access Work Is Complete

Working with CUNY CIS, I was able to update the way we connect our proxy server to the CUNY Login system. If you encountered any privacy warning messages in the browser or were unable to get the login page to load this morning, it should now be working.

If you encounter any problems, please send an email to [email protected].

Possible Interruptions to Remote Access on April 23

Between 10 AM and 5 PM, remote access to library databases may be interrupted periodically as we move to a better way to connect our proxy server to the CUNY Login system. As soon as work is complete, look for an updated message.

Library Website Loading Slowly on Firefox

Campus computers (desktops and the laptops we’ve been issued) seem to often struggle to load the library website when we use Firefox lately. I’ve got a BCTC Help Desk ticket in on this issue. If someone is having problem loading our site, please recommend they try a different browser.

Scheduled Maintenance for Baruch Websites on December 11

On Monday, December 11, from 9 pm – 12 midnight, BCTC will be upgrading WordPress on servers running various Baruch websites, including our library website and this blog. It is possible there may be disruptions in service during this time.

Access Problems for Library Resources

Due to issues this morning with various network systems on campus, our EZproxy server that manages remote access to library resources (databases, e-journals, ebooks, streaming videos, etc.) is down. There is no remote access available right now.

Unfortunately, this problem also interferes with on campus access, as all database traffic is initially routed through our EZproxy server. If you need on- campus access to a database, you’ll want to remove the EZproxy prefix that appears at the start of the URLs.

For example, if you copy the URL from the link to ABI/Inform Global on our A-Z database list, you can see that it’s trying to go to:

https://remote.baruch.cuny.edu/login?url=https://www.proquest.com/abiglobal/advanced?accountid=8500

If you are on campus, just copy that URL into your browser and delete the portion at the start that has:

https://remote.baruch.cuny.edu/login?url=

That leaves you with a URL of that will actually work from computers on campus on our network:

https://www.proquest.com/abiglobal/advanced?accountid=8500

As soon as I get word of network services returning to normal, I’ll send out an update here.