Science Direct is releasing various enhancements and has announced that this could result in intermittent service interruptions on May 21 from 7:30am on.
Tag: Technical Problems
Leak Near Reference Desk
Buildings & Grounds has been notified concerning a leak in the roof. Rain is leaking and falling in front of the Reference Desk. Currently, there is a recycling bin on the carpet to catch the rain. An orange cone and a yellow “caution: wet floor” sign have been placed around the recycling bin.
SPSS on 2nd Floor BCTC Computers
Confirmed last night that on station #48 and perhaps others version #18 is available but the license has expired. Students get a message to that effect. Version #19 is available in the BCTC Lab on 6th floor. Version #19 will be made accessible on the 2nd floor as soon as they is opportunity to get to the computers to do so.
New Support Website from CUNY Office of Library Services
As Mike Waldman mentioned at today’s department meeting, CUNY’s Office of Library Services recently launched a new support website. Any CUNY librarian can register on the site right now and start following discussions and receiving news.
WRDS down on March 29, 6am-10am
Please share with your faculty.
Health Reference Center and Business and Company Resource Center down
Gale’s technical support reports that these 2 resources are currently down.
Problems with Westlaw Campus and Serials Solutions
If you go to our Serials Solutions A-Z journal tool and find a link for a journal into Westlaw Campus, you’ll find that the link doesn’t work. You get to a Westlaw page that says:
The value of your SP parameter, SPPARM, has not been registered.
If you know your Westlaw password, click here to sign on to westlaw.com
I’ve contacted Mike Waldman about the problem, who is looking into and has in the meanwhile put this message next to links to Westlaw in search results in Serials Solutions:
Link not working at this time. Please connect directly to database via Databases page
So if you’ve found in Serials Solutions that the journal needed is in Westlaw, you’ll want to launch Westlaw directly via the databases page and then use the “publications list” feature in the Westlaw interface to drill down to the journal.
UPDATE: Problem fixed.
Alternative for Remote Database Access
For those times when our campus network is experiencing an outage, we can refer off campus users to the CUNY Library Services page listing centrally licensed/purchased databases, which allows login via library ID number.
Catalog Outage on Tuesday, January 17
From 7:30 am to 8:30 am, the catalog will be down for planned maintenance.
Network Outage on Monday, Jan. 17
To add to the information from Chistian Keck of BCTC that just came out via email on the faculty-staff mailing list, I’d like to note that the campuswide network outage this coming Monday (Jan. 17) means that the library website will not be available. Although LibGuides and the library catalog will be available (they are not hosted on servers here at Baruch), links to authenticated resources (ebooks, databases, ejournals, etc.) will not work, as the EZ Proxy server we use is located here on campus and will be part of the shutdown.
