A change was made by BCTC to the EZproxy server that restored off campus access to Factiva.
We’ve lost remote access to Factiva due to some unknown technical problem (the vendor, ProQuest, thinks it may either be an issue that our campus IT can help diagnose or that OCLC, the vendor for EZproxy, can figure out).
On campus access to Factiva is working fine, though. I’ll update this blog when we figure out a fix.
The problems noted last night and this morning have been fixed.
UPDATED 25 Oct. 2016, 9:48 am (see below)
I got off the phone with ProQuest tech support, who is looking into why we’re unable to get into Factiva (when you try, you get a login page from Factiva). ProQuest says they got a message from last night from Dow Jones indicating that there were Factiva problems, but it isn’t clear if those problems are causing our access issue.
I’ve added a note to the listing for Factiva in LibGuides system that indicates the database is temporarily inaccessible.
UPDATE: Factiva access is working again.
Thanks to Harry for alerting me to this issue. If you have emailed yourself an article from Factiva, you’ll see that the article itself is not attached in the email, nor is the full text embedded in the body of the email. Instead, you get an email with a HTML attachment that you need to open. If you try to open that file attachment, it will open in your default browser and present you a page that looks like this:
If you click on the article title, you get taken to a Factiva page that asks for a login and that is essentially a dead end for us:
Here’s the solution to this problem:
- Before you try to open the article from the email you’ve got, go to your browser and launch Factiva (from our databases page)
- Now that Factiva is loaded in your browser, go back to the email and click the file attachment to open it.
- You’ll still get that page with the article title on it and will still need to click the article title.
- Once you click the article title, the page should load the Factiva database and show you the full text of the article.
The problem that we were seeing this past week (previously reported here) with scary warning messages presented to off campus users trying to connect to Factiva has been fixed. Thanks to the folks on the EZproxy mailing list who came up with a fix that I was able to apply to the config file in our EZproxy server.
Update: 9 May 2014 This problem is now fixed.
A number of libraries that use EZproxy (like us) for remote login authentication are finding that when you go to Factiva, you get a somewhat scary looking warning message from your browser. Here’s the exact behavior:
- User who is off campus clicks on link on library website for Factiva
- User gets the usual remote authentication page that asks for Baruch username and password
- After successfully entering login info, the browser starts to go to Factiva but then shows a page with a scary looking warning. Depending on your browser, the warning message will look like this:
It is perfectly OK for users to ignore this warning and click the relevant button(s) that let them move on. In Chrome, you click “Proceed Anyway.” In Firefox, you click “I Understand the Risks.” I have contacted tech support at ProQuest (which provides us access to Factiva) for assistance with this and am also looking into possible solutions on the EZproxy mailing list, where this problem has in the last week been raised by a number of other libraries.
Effective October 22, 2013, Factiva has revised the industry code hierarchy from 30 to 17 headings. While some of the former Source Groups will be moved into a new Source Group (i.e. “Computers/Electronics” will now be under “Technology” in the hierarchy), others will be eliminated altogether. The following is a list of the Source Groups removed and whether they have been moved into new ones:
Accounting and Consulting
Advertising and Public Relations
Aerospace and Defense
Banking and Credit (Now use new Business/Consumer Services and/or new Financial Services)
Clothing and Textiles (Now use new Retail/Wholesale)
Computers and Electronics (Now use new Technology and/or new Consumer Goods and/or new Industrial Goods)
Environment and Waste Management
Food, Beverage and Tobacco (Now use Consumer Goods)
Hotels, Restaurants and Casinos (Now use new Leisure/Arts/Hospitality)
Insurance (Now use new Financial Services)
Internet and Online Services
Investing/Securities (Now use new Financial Services)
Machinery and Industrial Goods (Now use new Industrial Goods)
Metals and Mining (For Metal Products, use new Industrial Goods)
Paper and Packaging
Pharmaceuticals (Now use new Health Care/Life Sciences)
These changes will significantly alter our student’s ability to conduct trade journal searches since many source groups have either been removed or changed in order to make it less explicit what new source group to search.
Look for additional changes to Sources by Industry which will take place on December 10.
Louise alerted Mike and me that several sources whose daily headlines are displayed on the News Pages section of Factiva wouldn’t let us click through to the full text. The two newspapers with this issue are the Chicago Tribune and the Los Angeles Times. If you try to click through on a headline, you get this error message:
After contacting the vendor (ProQuest in this case, as they handle academic markets for this Dow Jones product) and from responses I got on the ERIL-L mailing list, I learned that there is nothing that we can do. Others have reported this problem over the years and only heard the the vendor say they’ll add it to the list of feature requests.
As you can see from the image below, there is a drop-down menu on the top left corner that lets you select other sets of sources. One of them is a set of sources called “United States: Academic” that also puts the WSJ and the NYT at the top of the page, but then instead of showing the LA Times and the Chicago Tribune, it offers another newspaper for which we have no access here: the San Francisco Chronicle.
In other databases, we do have limited access to these three papers that are unhelpfully displayed in the New Pages:
I have updated the LibGuide for Accounting 4100 Summer. There are two sections being taught by Prof. Jian Xiao. This is a communications intensive course. The students are doing research on one of 12 companies that are listed in the guide. All of the companies, except Facebook, are non-U.S.-based public companies that trade their shares on U.S. exchanges as ADRs. The company websites, Edgar Online I-Metrix, Mergent Online, Standard & Poor’s NetAdvantage, Audit Analytics, Factiva and Value Line, are among the suggested resources to help the students prepare their presentations. The students need to discuss the impact of International Financial Reporting Standards on the company’s bottom line, and whether to invest in the company. (Facebook, uses the FASB Accounting Standards Codification, rather than IFRS, and being newly publicly traded hasn’t filed a 10-K.)
The course runs through July. I made a presentation to the two sections yesterday but I also said that they could get help at the reference desk if I were not available.
Please let me know if you have any questions.