On a cold December night on the corner of Willow Avenue and 135th Street in the Bronx, there is a line of men who all want one thing, a bed to sleep in and a cooked meal. As the dozens of men impatiently wait to be called to be checked in and receive their linen, there is a sense of desperation in the air and loud bantering that echoes through the walls. For the workers, it is just another long night of keeping their patience, filling out paperwork, and making sure the men have a bed to sleep in.
Being homeless is difficult, especially with the holidays approaching. But it is also hard for the shelters that house the homeless. Like the rest of New York City, Willow Shelter is struggling with the dramatic increase of the homeless population. The homeless population is nearly at 60,000 and continues to escalate. Of this population, Willow Shelter serves 169 men who come from all walks of life, all different races, criminal backgrounds, history of drug addictions, psychological problems, and the list goes on and on. While all odds are against shelters like Willow including lack of resources, funds, and not knowing who comes walking through their doors, the question is how are they still able to serve the men who are sent to them by the Department of Homeless Shelters?
One of the major catalysts for homelessness is the lack of funds provided. This creates a whole bunch of problems, including insufficient staffing. A House Manager at the shelter explains that staffing can get low and this can affect the way they service their residents. Randy Caro stated, “Even though we serve the residents to the best of our ability, it can be difficult to keep up with the amount of work, including the physical and psychological exhaustion that we go through.”
The scarcity of staff causes a bigger problem when Willow is faced with residents who are using drugs and display very aggressive and violent behavior. Residents do not like to follow any of the rules and regulations implemented in the shelter system. They feel that they should be allowed to do what they want. As a result, when they are re-directed, they become angry and get aggressive with staff, especially when under the influence of narcotics.
Troy Martin, a worker at the shelter, explained how the staff deals with these types of problems. “We are well trained to intervene. In addition, we must be firm in the way we intervene and be accurate in documentation to avoid any punitive litigation,” he said. The reason why Martin and the staff must avoid any punitive litigation is because the Department of Homeless Shelters contracts agencies including Willow Shelter, to provide services for them which come with guidelines that they must abide by. As a result, agencies cannot implement their own plan of action. This results into staff having to be hands off. “Since we are hands off, clients are allowed to evade discipline and cause disturbance in the operations of services through a coalition team formulated to advocate for them,” he said.
The coalition team mentioned above is part of the Department of Homeless Shelters. Each shelter is given a Program Analyst and a Program Administrator, who both function as a liaison between the DHS and the shelters. One of the Associate Directors from a local shelter who decided to be off the record because of the sensitivity of the situation stated, “The shelter’s relationship with DHS is positive and productive, but meetings can sometimes become intense. They also change leaders quite often, and with new leadership, most of the time comes new ideas and constant changes. I would like to see more assessment though before changes are implemented.”
A spokesperson for DHS explained their mission and stated, “The mission of DHS is to prevent homelessness when possible and to provide short-term, emergency shelter for individuals and families who have no other housing options available to them.” DHS is an agency comprised of 2,000 employees and has an annual budget of approximately $1 billion. In 2014, the agency implemented a new commissioner,Gilbert Taylor. In partnership with the new mayor, Bill de Blasio, they are trying to focus in on the city’s increasing homeless population that has faced a 13% surge, according to the mayor’s office.
Before most of these problems erupted, Palladia Inc., the agency Willow Shelter is part of, was founded in 1970. It is one of the largest non-profit multi-service agencies of its kind in NYC. It is an agency that serves both families and individuals who are struggling with substance abuse, homelessness, mental illness, trauma, domestic violence, issues of behavioral health, and transitioning from the criminal justice system. According to Palladia’s 2013 Annual Report, 17,500 New Yorkers received Palladia services and 1,560 people sleep each night in Palladia residential programs or housing units. It can be hard to support these individuals, especially when the total expenses for the services they offer sits at $50,004,187 for 2013. While the total support and revenue they received sits under their expenses at $44,045,893. There is clearly a lack of funds and this in turn affects the services Palladia offers, including the Willow Avenue Shelter.
Although there is a lack of funds, staff continues to strive to serve their residents and to try to find them permanent housing outside of the shelter system. A Case Manager at the shelter who is one of the individuals in charge of trying to find housing for the residents reflected on her experiences at the shelter. Roberta White stated, “As a Case Manager, I witness people come into the shelter system believing there is housing. But once they are assessed and meet with a Case Manager, they become informed that there is limited housing for them. As a Case Manager, I understand their frustration. However, I try and find other housing for them. This entails seeking employment to move into a room, residential treatment, or returning them back home to their families.”
With all these problems that are against shelters like Willow Avenue Shelter, there is a puzzle that needs to be solved regarding where the future lies for housing the homeless in New York City. One of the possible pieces that might complete the puzzle is opening new shelters across the city. As reported by Mayor de Blasio’s office, the mayor has opened 23 new shelters in 11 months. But will opening shelters really solve the problem? Troy Martin, a worker at the shelter, doesn’t believe so. “I don’t think opening 11 shelters will solve the problem. However, it will give more beds to house people who need the services. The primary goal is to get them housing. They need more transitional places to provide housing. For example, an apartment building designed to house residents from shelters. This will not only provide more jobs but residents will also have supervision, which will help them avoid returning to shelters and relapsing from addiction.”
A resident of the shelter, Joseph Brown, agrees that more housing needs to be developed. “The city needs to build new and better housing instead of building new shelters. I always wanted my own apartment, but I can’t afford it,” he said.