For reasons that I’m still trying to understand, links are failing from OneSearch records to ebooks on the iG Library platform, where we have a collection of books from Business Expert Press. Here what the situation looks like right now:
- On campus (no problem)
- Run a search in OneSearch, find an ebook that happens to be on the iG Library platform, click the “full text available” link, and you’re taken to the book and can access it with no problem
- Off campus (problem)
- Run a search in OneSearch, find an ebook that happens to be on the iG Library platform, click the “full text available” link, get the “remote authentication” page from Baruch, enter your credentials, and you’re taken to the book BUT you can’t actually view the text and there’s a pair of login boxes on the page from iG Library that are only there for individual subscribers (see screenshot below). The page also doesn’t have the usual message in the top right that says “Welcome, Baruch College.”
Here is a sample record in OneSearch for an ebook on the iG Library platform.
Workaround
It may take a few days of back and forth with OCLC to find out why our remote authentication system (EZproxy) is failing for this one set of content (records in OneSearch that lead to ebooks from Business Expert Press on the iG Library platform). For now, we can recommend to our users that they use the link for “Business Expert Press” or “iG Library” on the A-Z databases page to go in the front door of the database and then search for the needed title.
UPDATE 4 April 2019
The problem is fixed (read the details in this post).