Fix Coming This Week for Linking Problems in Gale Virtual Reference Library and Nexis Uni

Later this week, there should be a fix in place for the problems we’ve been seeing over the past few months with Gale Virtual Reference Library and Nexis Uni. This problem always starts with OneSearch records. When the user clicks the “full text available” link for some (but not all) records that are supposed to lead into Gale Virtual Reference Library entries or into Nexis Uni, the user is led to various dead ends.

Gale dead ends

  • a login page from Gale that looks like this one (users should only ever see our remote access login page, and that should only come up when they are off campus)
  • a remote access login page from another CUNY campus
  • a Gale page saying the item can’t be found

Nexis Uni dead ends

  • a login page from Lexis Advance (which we don’t even subscribe to)

Workarounds

Until the fix is in place this week, users should take note of the info from the OneSearch record for the item they want, go to our A-Z databases page, find the link for either Gale Virtual Reference Library or Nexis Uni, connect to the appropriate database, and re-run the search for that specific item.

About the Fix

The source of the problems lay in the updates made by Ex Libris to holdings info about Gale resources and Nexis Uni resources in the SFX system (a system that you also see when you encounter a “Find it! @ CUNY” button in a database record. When you click the “full text available” links in OneSearch, that action uses SFX to figure out what database has the full text and takes you directly from OneSearch to the item in the database (in some cases, the link takes to you to the search page for the database). Ex Libris is fixing errors it made in the way SFX translates incoming requests for full text linking for Gale and Nexis Uni resources into a URL made on the fly that transports the user into the appropriate database. CUNY OLS will apply this fix to our SFX server this week, and we should see the problems disappear thereafter.

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