Issue Reported – Reference at Newman Library

Emailing Problem from Scanners

I submitted a ticket to BCTC this morning to report an error that appears when you use the new scanning software and try to send your scans via email. The error message appears in red on the screen right after you hit the “Send Email” button and reads “Failed to send email: Could not convert socket to TLS.”

As workarounds, users can do one of the following if they need to have the file for their scans:

save scans to a USB thumb drive (they’ll need to have one of their own)
use the older scanning software that may be accessible on some or maybe all of the scanning machines (the email option still works in the old software)

Sending scans to the printer does work in the new software.

Remote Access Interruption on May 29

From 9 AM – 1 PM on Thursday, May 29, there will be periodic interruptions to remote access for library resources (databases and the contents therein). We are working with BCTC to update the software on our EZproxy server.

When the work is complete, a new blog post will be posted here.

No Remote Access for GuideStar Pro

I am working with support from Candid to resolve the problem that is making the GuideStar Pro database inaccessible from off campus. On campus access is fine, though.

Four Datasets on WRDS Temporarily Unavailable

These four datasets on the WRDS platform are not available right now:

I/B/E/S
SDC Mergers & Acquisitions (WRDS)
SDC New Issues (WRDS)
Thomson Reuters Institutional (13f) Holdings

As soon as access is restored, an updated will be posted here.

Other datasets on WRDS are not affected.

Laptop Kiosks Not Working

BCTC is looking into the problem with the laptop kiosks. As a workaround, students can still stop by the Tech Loan Desk on the 3rd floor during weekdays and the Circ Desk on weekends to borrow laptops.

Printing Credits Kiosk Not Really Working

The announcement yesterday that the printing credits kiosk was working again was too rash; as we learned today, money inserted into the machine won’t be added to your printing account. A ticket to BCTC has been submitted.

No Way for Guests to Print with Guest Printing Accounts

I’ve submitted a ticket to BCTC asking them to look into what happened to the link that used to appear on the PaperCut printing portal login page that gave users with guest accounts a way to log in and submit print jobs. For now, there is no way for guests to use their guest account to print.

In the Library Services wiki on the “Guest Printing” page there are detailed instructions showing how we used to have guests print. Until this issue is resolved, those instructions are now unusable. As a workaround, we can use our judgment to decide if and when to use our own printing accounts to help out our visitors.

No Desktop Computers in the Library Until Monday April 21

BCTC is upgrading all the desktops for students on the 2nd floor of the library. They will be ready for use at the earliest on Monday, April 21. Baruch students who need a desktop may use the 6th floor computer lab instead.

No Access to S&P NetAdvantage

We are working with S&P to figure out why we can’t connect to S&P NetAdvantage. The database link for it on our website indicates that it is not available.

S&P Capital IQ seems to be fine.

April 9 update: It is now working again.

EBSCO Ebook Issues (resolved)

EBSCO sent out this system alert this morning:

We have received reports of an issue with eBooks intermittently failing to load in the eBook Viewer and Table of Contents errors. Our engineering teams are currently investigating the issue and we will update this page when more information is available.

I haven’t yet seen it in our “eBook Collection” database from EBSCO. If you do run into any issues, please let me know.

UPDATE (3 PM, March 26): EBSCO reports this problem is now resolved.