The work of updating the software running on our EZproxy server, which manages remote access to databases and login to ILLIad, is now complete. All systems are working normally again. If you encounter any issues, please report them.
Tag: Issue Resolved
Oxford and Grove Databases Back
The procurement problem that put our CUNY-wide subscriptions to Oxford and Grove reference databases is now a thing of the past. Access is back. I have removed the workaround link we had to the NYPL’s subscription to the OED.
Tech Loan Kiosks Are Working Again
Students should be able to check out and return laptops from the kiosks now.
Printing Credit Kiosk in the Library Is Now Working
The BCTC folks were able to fix the problem last night that was preventing credits paid for in the kiosk from being applied to the patron’s printing account. The kiosk is now working again (the one on the 6th floor computer lab, though, is still out of order).
Printing Credit Kiosk Workaround
While the kiosk for adding printing credits is currently out of service, BCTC has offered a temporary workaround. Baruch students, Baruch alumni, and visitors to the library from other CUNY schools may go to the BCTC Help Desk to get 100 credits added to an existing account or, for visitors, added to a new one. A request for credits can only be done once per semester.
While Baruch students can easily go up to the 6th floor to the BCTC Help Desk, visitors from other CUNY schools will need to stop by the Public Safety desk by the 1st floor turnstiles to explain why they need access. All folks headed up to the BCTC Help Desk will need to have their Baruch ID card or EMPLID number handy before making the request at the desk.
Printing Credits Kiosk Works Again
It appears that BCTC has fixed the issue with the kiosk for purchasing printing credits that is located next to the reference desk.
Ensuring GlobalProtect VPN Works with Off Campus Access to E-Resources
If you have a Baruch-issued laptop (this applies just to Baruch faculty and staff) and are working from off campus, you’ll want to be aware of how the GlobalProtect VPN might interfere with remote access to library e-resources (databases, articles, ebooks, etc.) If you are not fully connected to the VPN, you will be unable to log into library resources; when you click a link to a resource and would normally see first our EZproxy page asking you to click to use your CUNY Login and see next the usual CUNY Login page but if the VPN is not fully connected then the whole EZproxy/CUNY Login page steps will be bypassed and the link will take you to some side door on the database’s website that you’ll be unable to get past (you’re knocking on a door that you won’t be able to use).
If you have fully connected to the VPN, you will have already been prompted by the VPN to enter your Baruch username and password into the program on your laptop AND you will have received a multifactor push request on your phone in the Duo app. When you are fully connected, the VPN display on your laptop should look like this:
But, if you haven’t done those two steps of logging in and responding to the Duo multifactor authentication request on your phone, you will not see “Managed-Prod…” below the word “Connected” in the VPN program. Instead it will say “pre-logon” just below the word “Connected.”
If the VPN is in this “pre-logon” state, it will stymie your attempts to connect to library e-resources. As a fix, you can either finish logging into GlobalProtect or you can sign out of the GlobalProtect program on your laptop.
If you need help with GlobalProtect, you will need to stop by the BCTC HelpDesk or submit a help ticket to them.
S&P NetAdvantage Access Is Restored
We are now able to log back in again to S&P NetAdvantage.
Issue Resolved: Brightspace Linking to E-Reserves and Research Guides
The problem reported on March 20, 2025, has now been resolved. Linking from course pages in Brightspace is once again leading to specific research guides and/or e-reserves pages. If you hear otherwise, please get all these details and report them to the [email protected] account:
- Course number (essential)
- Course title (helpful)
- Course instructor (essential)
EBSCO Ebook Issues (resolved)
EBSCO sent out this system alert this morning:
We have received reports of an issue with eBooks intermittently failing to load in the eBook Viewer and Table of Contents errors. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
I haven’t yet seen it in our “eBook Collection” database from EBSCO. If you do run into any issues, please let me know.
UPDATE (3 PM, March 26): EBSCO reports this problem is now resolved.