LESSON FIVE: Ensuring Accountability


The Many Faces of Non-Profit Accountability. Alnoor Ebrahim. Harvard Business School Working Paper (2010) (Available at: http://www.hbs.edu/faculty/Publication%20Files/10-069.pdf)

Rick Cohen, Nonprofits and Demands for Transparency and Disclosure. Nonprofit Quarterly (April 24, 2014) (Available at: https://nonprofitquarterly.org/2014/04/24/nonprofits-and-demands-for-transparency-and-disclosure/)

W.K. Kellogg Foundation Evaluation Handbook (Available at: http://www.wkkf.org/knowledge-center/resources/2010/w-k-kellogg-foundation-evaluation-handbook.aspx)

Fay Twersky, Phil Buchanan, & Valerie Threlfall, Listening to Those Who Matter Most, the Beneficiaries, Stanford Social Innovation Review (Spring 2013) (Available at: http://www.ssireview.org/articles/entry/listening_to_those_who_matter_most_the_beneficiaries)

TEDxMid Atlantic: https://www.youtube.com/watch?v=wOcC8BBhtAY


  • To whom are non-profits accountable?
  • What is the minimum an organization should do to ensure that it is assessing its impact and being transparent about its operations?
  • What is the purpose of program and/or organizational evaluation?
  • How should evaluation work? When should it occur? Who should be involved?
  • What are the consequences of failing to engage in effective evaluation of programs and their impact?


A Guide To Measuring Advocacy and Policy, Prepared by Organizational Research Services for Annie E. Casey Foundation (2007) (Available at: http://www.aecf.org/upload/PublicationFiles/DA3622H5000.pdf)

Eight Outcome Models. Harvard Family Research Project, Evaluation Exchange, Volume 11, No. 2 (Summer 2005) (Available at: http://www.hfrp.org/evaluation/the-evaluation-exchange/issue-archive/evaluation-methodology/eight-outcome-models)

Urban Institute, Outcome Indicators Project (Available at: http://www.urban.org/center/cnp/Projects/outcomeindicators.cfm)

“What is strategic learning and how do you develop an organizational culture that encourages it?” Harvard Family Research Project, Evaluation Exchange, Volume 11, No. 2 (Summer 2005) (Available at: http://www.hfrp.org/evaluation/the-evaluation-exchange/issue-archive/evaluation-methodology/what-is-strategic-learning-and-how-do-you-develop-an-organizational-culture-that-encourages-it)

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