Bureaucracy is in all of our lives; actually it is even in our schools. How many times have you been asked to go from one room to another to fill out forms or to find out where the hell are you supposed to go to get your question solved. I know I had a lot of these situations. Today we think of bureaucracy as a negative thing, it is even an insult to call someone a bureaucrat.
The idea of a large amount of people being split up into their little tasks seems really good in paper, it makes it easier on the worker because he does not have to worry about everything and it also makes it easier for the people who go to that place for whatever reason they have. Sure it sound great but the reality is what it is, it sucks. The frustration of trying to get something resolved is immense that before I go get something done I have to mentally prepare myself for what is coming ahead.
I believe that Max Weber had the right idea of what would make for a good system but in reality it doesn’t work as well. It is the people who work there that make it a terrible experience. They are mostly undertrained, lazy and don’t know what they are talking about. It is easy to pass on the blame or the task when you got hundredths of other people working with you. The video I have picked shows what it feels like for us customers, it might be a bit exaggerated but it is accurate in showing how bureaucracy really looks.