CUNY 311 is Now Hiring

The CUNY 311 Project is a collaboration between the NYC Department of Information Technology and Telecommunications (DoITT) and the City University of New York. It provides qualified CUNY students with the opportunity to work as part-time Call Center Representatives (Call Takers) within New York City’s Customer Service Center.

311 provides New Yorkers with one easy-to-remember number to access all City agencies and services. CUNY 311 Project support staff recruits and hires students, monitors on-site performance, and administers payroll.


Call Takers will work within the 311 Call Center to perform the following tasks:

 Answer incoming calls within the 24-hour/7-day/week operation in a professional and courteous manner.

 Maintain customer satisfaction.  Enter call data into a computerized tracking system.

 Collaborate with DoITT and CUNY Program staff as needed. CUNY 311


To become a Call Taker, applicants must meet the following:

 Currently a student in good standing at a City University of New York college.

 Undergraduate students, at time of application, must hold a GPA of 2.5 or higher, and maintain enrollment in at least 6 credits while working with CUNY 311.

 Graduate students, at time of application, must hold a GPA of 3.0 or higher, and maintain enrollment in at least 3 credits while working with CUNY 311.  Be available 18 hours per week for three 6 hour shifts.

 Have strong computer skills and be proficient with Internet.  Have excellent telephone etiquette and communication skills.  Be proficient in English and have strong reading and writing skills.

 Only students with strong attendance and punctuality skills should apply.


Once hired, all student call takers must attend a mandatory PAID new hire training (three weeks in length, M-F 9am-5pm). 100% attendance is required.

Upcoming training dates are as follows,

 January 8 – January 26 (M-F 9am-5pm)

RATE OF PAY Part-time

CUNY 311 Call Takers are paid at the following rates:

 Undergraduate students at $13 per hour.

 Graduate students at $14 per hour. *CUNY 311 Call Takers are eligible for the salary increase ($13-$16 per hour) after completion of 4 months of employment in good standing. Pay rate changes will be made based on the number of credits students have earned.


311 Call Takers will be scheduled to work three 6-hour shifts a week for a total of 18 hours per week based on scheduling and shift needs within the 311 Call Center as well as students’ school schedules.

Interested students should contact the career office/department on their campus for pre-screening or more information; or apply online at

For questions, students can contact the program staff via email at

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