Well to start this assignment, the most difficult thing was to contact the owner or general manager of this company to start my research on the development of the application system and website that they manage. As you know, I chose New York Sport Club gym since they have a very sophisticated and complete system in their applications and social networks. I started sending emails and messages on their social networks internally in the messages part, but unfortunately, I did not have any response from them. So, my last alternative was to go to a New York Sport Club gym personally and try to make an appointment with someone important from that place who can help me. The good part was that a regular manager of the place called Josue, he took the time to help me with some answers since the owner and the people in charge of this application system were very busy solving problems of all their branches. We very kindly sat down, and I began to ask him a few questions, to get some ideas and points of view from that person.
- What is the most difficult thing to build that application so that customers can have better accessibility in their app or website?
The most difficult thing was not creating the application because over time you improve it through what the client likes or does not like. The most difficult thing was for people to learn and adapt to the operation of an application or website. They were taught how the gym application worked and what benefits it brought when they wanted to use the gym. The main objective was that they can do everything for the application, for example, registration, payments, classes, schedules, available trainers, receive notifications, covid-19 surveys, and that they can make their reservations so that the number of people who go during the day can be managed.
2. As a company, how do you adapt to the change of innovation to have a better marketing and be the best?
Today innovation is the key to success for a company, everything is always changed so that your competitors are not better than you. The internet is the most important tool that every company uses in these times to satisfy customer needs.
3.What was your strategy that makes you unique as a company?
Take care of our loyal customers and win others through them.
4.How does the company work with promotions, offers, discounts to get many customers and above all keep those loyal customers and how do they implement it in the App and website?
The offers are always varied, and we give great promotions so that new clients do not resist when registering as a new member of the gym. The service must be five stars, speaking of customer care. Finally, our application is the secret weapon talking about the quality of the service, offering numerous things to do through it and facilitating the client by giving those warning messages, gym status, covid-19 information, and reservations for the use of the day.
At the end of the interview, I told him about my idea of implementing an application for notices, reminders, status and making reservations for Baruch College gym. He asked me why? I answered him because it is very small for the number of students and athletes that there are and many times, we must wait per minutes or cancel our routine many times for that reason. But if we have this application with all these benefits, we will not waste time in the waiting line when it is full and in advance of any notification, we will take advantage of doing something productive in those moments of discomfort.
The manager liked the idea since it will be necessary now due to the pandemic, and we must prevent the transmission of the virus with social distancing, minimize the number of people, wear masks, always clean the machines. Managing student time will be very important with that application you have in mind.