When Users Report a “Maximum Sessions Reached” Error Message

8 02 2017

If a user is failing to connect from off campus to a database or other licensed resource and they contact us to let us know that the page says “Maximum sessions reached, please try again later,” please let Mike Waldman or me know right away. This is a message from EZproxy, the system we use to allow remote access to databases, and it indicates to us that a computer somewhere (usually overseas and unaffiliated with any Baruch user) is automatically trying log in to EZproxy repeatedly and using up all the available login slots (“sessions.”) We have a fix in place to resolve this as it happens but it relies on us knowing about the problem as soon as possible.

As a general rule, if user says “I can’t log in to the library” or some variation of that, it’s worth finding out if they are talking about OneSearch logins, which require entering a library ID number for a library account that has been activated, or if they are trying to connect to a database, an ebook, an article, etc. that is protected by our EZproxy system (“remote authentication.”) The easiest way to start the troubleshooting process is if you ask the user you are helping for the specific wording of the error message they are seeing and ask them for the URL of the page where that message is displayed.

If they say the URL with the error message is displaying at onesearch.cuny.edu etc. or cuny-pds-lb.hosted.exlibrisgroup.com, then that means it’s a OneSearch problem likely involving a library account that hasn’t been activated yet.

If they say the URL with the error message is displaying at remote.baruch.cuny.edu etc. or login.baruch.cuny.edu etc., then that’s something related to our EZproxy system for remote authentication. Depending on the error message, it could be a problem with EZproxy or it could be a problem with their username and password.

If the URL with the error message is on the platform of one of our databases, that will direct our troubleshooting in a different direction (it may be a problem with database, not us).





Remote Access for CCH IntelliConnect

14 12 2015

I’m not sure what’s going on at Wolters Kluwer with their CCH IntelliConnect database but I’ve now had to update EZproxy settings twice in the past month to keep up with changes Wolters Kluwer has been making on their end. Remote access had once again been disrupted over the weekend; thanks to the help of librarians on the EZproxy mailing list, I’ve got our remote access working again.

If you see any problems with remote access with this or any other database, please let me or Mike know ASAP.





MyiLibrary Ebooks Inaccessible from Off Campus If You Use OneSearch

8 09 2015

If you are off campus and try to use OneSearch to get to an ebook from MyiLibrary, you will run into a problem. Instead of getting our EZproxy login page (as you would for all off-campus access to e-resources) you get a MyiLibrary login page, which is of course impassable.

This problem only occurs if you are using OneSearch from off campus. You won’t see this problem if you:

  • use the library catalog (the “Books” search on the home page) to search for the book from off or on campus
  • are on campus while using OneSearch

Here’s a video I made to document this problem as part of the support ticket I just sent to the CUNY OLS Help Desk.

I’ll post an update here when the problem is resolved. In the meanwhile, if anyone needs to get to a specific title in MyiLibrary, they should use the Books search on the home page or launch MyiLibrary from the A-Z list of databases.





Restored: Off Campus Access to SAGE Journals and SAGE Research Methods Online

30 06 2015

I’ve been able to fix the problem that was preventing off campus access to SAGE Journals and to SAGE Research Methods Online. All links to these resources on the LibGuides are once again proxied so that off campus users are asked to login first.





Remote Access Is Working Again (Except for SAGE Content)

30 06 2015

The EZproxy server has been restarted and remote access to databases, journals, e-reserves, etc. should be working again (although I am still working on figuring out why we can’t access journals from SAGE and SAGE Research Methods Online from off campus).





Server Providing Remote Access to Databases & Journals Is Down [UPDATED]

30 06 2015

[SEE UPDATE BELOW]
The EZproxy server has just stopped working. I’ve asked BCTC to look at it ASAP. This means that the links to databases and journals won’t work on campus unless you manually remove the http://remote.baruch.cuny.edu/login?url= prefix from the address you’re trying to go to. Example:

Academic OneFile

http://remote.baruch.cuny.edu/login?url=http://infotrac.galegroup.com/itweb/cuny_baruch?db=AONE

Use this instead:

http://infotrac.galegroup.com/itweb/cuny_baruch?db=AONE

For on campus access only. Off campus access won’t be possible until the EZproxy server is brought back up.

Updates to follow as needed.

[UPDATE 30 June 2015, 1:15 pm] The problem has been fixed.





Problems with Off Campus Access to SAGE Journals and SAGE Research Methods Online [UPDATED]

30 06 2015

[SEE UPDATE BELOW}

Our EZproxy system that handles authentication for off campus access isn’t working right for SAGE Journals and for SAGE Research Methods Online. While I await on support from SAGE, I’ve temporarily turned off the feature in LibGuides that runs the links to SAGE resources through the proxy server. This means that if you click the links on campus, they’ll work as expected, but if you click them from off campus, you’ll get a page from SAGE asking you to login (instead of getting our usual  Baruch remote access login page).

As soon as I can get off campus access working again with EZproxy, I’ll send an update out on this blog and change the links in LibGuides back to their normal settings. I suspect that the problem will be resolved today or tomorrow at the latest.

UPDATE (30 June 2015, 1:22 pm) Off campus access is once again working for all SAGE resources.





Books24x7 Does Not Work with OneSearch

20 11 2014

If you have found an ebook from Books24x7 in OneSearch and try to view it online, you’ll be unable to open that ebook. There is not a problem, though, with connecting to these same books from within the library catalog or from the main Books24x7 page that is linked to on the Databases page. It’s also important to note that ebooks from other vendors can be found and accessed via OneSearch with no problem.

When you click the “View Online” tab for a Books24x7 title in OneSearch, you’ll first get our EZproxy login page (as expected). Then after you enter your credentials to get past our Baruch login, you get an error page from Books24x7 that says

You must log-in through your library.

If you already have, please check your browser’s Privacy settings to make sure cookies are being accepted.

Here’s what that error page looks like (note that it is embedded within the OneSearch page frame):

OneSearch--Books24x7 error page

I’ve got support tickets out with the CUNY Office of Library Services, Books24x7, and to OCLC (who provide the EZproxy software we use for authentication). As soon as this is fixed, I’ll post about it here.





Remote Access Problem to Factiva Is Fixed

9 05 2014

The problem that we were seeing this past week (previously reported here) with scary warning messages presented to off campus users trying to connect to Factiva has been fixed. Thanks to the folks on the EZproxy mailing list who came up with a fix that I was able to apply to the config file in our EZproxy server.





Remote Access Anomaly with Factiva (update: fixed on 9 May 2014)

5 05 2014

Update: 9 May 2014 This problem is now fixed.

A number of libraries that use EZproxy (like us) for remote login authentication are finding that when you go to Factiva, you get a somewhat scary looking warning message from your browser. Here’s the exact behavior:

  1. User who is off campus clicks on link on library website for Factiva
  2. User gets the usual remote authentication page that asks for Baruch username and password
  3. After successfully entering login info, the browser starts to go to Factiva but then shows a page with a scary looking warning. Depending on your browser, the warning message will look like this:

Chrome

Factiva--browser warning message in Chrome

Firefox

Factiva--browser warning message in Firefox

It is perfectly OK for users to ignore this warning and click the relevant button(s) that let them move on. In Chrome, you click “Proceed Anyway.” In Firefox, you click “I Understand the Risks.” I have contacted tech support at ProQuest (which provides us access to Factiva) for assistance with this and am also looking into possible solutions on the EZproxy mailing list, where this problem has in the last week been raised by a number of other libraries.








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