Videos from Kanopy Now Findable in OneSearch

23 03 2017

As of this week, all videos that are available to us from Kanopy are findable in OneSearch. Our subscription to Kanopy uses a patron-driven acquisition model. Rather than buy access to the whole collection of streaming videos, our subscription is set up so that when any given video is streamed a certain number of times, we automatically purchase it. This model is especially useful because it allows faculty and others to preview a video before we commit to actually purchasing it. While we do not want to impede use, we want to be mindful about when we will recommend Kanopy to users, especially to faculty members. Kanopy is not best used for a one-time film viewing in class (if the faculty has alerted us, we can have the DVD for them to use instead), or for watching clips (we can work with the faculty member to create a clip collection).

Historical New York Times and Wall Street Journal in OneSearch

8 02 2017

As of this week, articles from the ProQuest Historical New York Times  (1851-2013) and Wall Street Journal (1889-1999) collections should be findable in OneSearch.

OneSearch Login Working Again

31 08 2016

The problem reported yesterday afternoon has been solved. Users can now login again using their library ID number as their user name and password.

OneSearch Login Not Working [UPDATED]

30 08 2016

UPDATE (31 August 2016) The login problem reported below has been fixed.

I just sent a support ticket to the CUNY Office of Library Services to let them know that the login for OneSearch isn’t working (that would be the login that requires your library ID number). If a student needs to request a book, they can still log into the library catalog and do requests there.

Harvard Business Review Case Studies

23 08 2016

Another tip from Rita: records for Harvard Business Review case studies (or things that look like they might be records for them) are turning up in confusing places. We’ve all known for a long time that the only way students or faculty can get full text access to Harvard Business Review case studies is to buy them directly from the publisher. But our students will often see things in our databases that look like they might give access. Here are some examples that Rita recently alerted me to.

Article Records That Are About a Case Study

Here is an example of an article record in Web of Science (that can also be found in OneSearch) has a title that can easily lead some users to think that it contains the full text. Note that it includes a “Find It @ CUNY” button. If the user were to click that, they’d get a window suggesting that full text is not available but that the item could be requested via ILL, which in fact would not be possible.

Web of Science-article about a HBR case study

This situation is not unlike those articles that turn up in Factiva announcing the publication of some marketing report that leads users to think we must have access to it somewhere.

Records in Business Source Complete for Case Studies

Until today, I didn’t know that EBSCO has indexed all of the Harvard Business School case studies. If you go to this publications listing for “Harvard Business School Cases” in Business Source Complete, you can browse all the records that are included. Here’s a sample record for one of these indexed case studies:

Business Source Complete--Harvard Business School case study record

Note that this record, too, also features a “Find It @ CUNY” button. Clicking that button will also lead you to a window that mistakenly gives the impression that the item can be ILLed.

What To Do

When users ask about the case studies, there’s not much more we can do than steer them to the publisher’s website to purchase them. We’ll bring these issues up with EBSCO and Ex Libris to see if there’s something to be done about the way link resolvers display for HBR case studies, as this special content breaks the usual patterns and rules we have about ILL, full text access, etc.

Finding Print Books and Other Physical Items on Reserve

19 08 2016
  1. Go to the “Course Reserves and Textbook” page on the library website (mouse over the “Students” menu to get a shortcut link)
  2. Click the yellow “Search Course Reserves” button
  3. You should now be in the “Reserves” module in OneSearch. Search by title, author, course number (e.g., 3040), or instructor name.
  4. Use the facets if needed to filter your results

OneSearch--facets for reserve module results

Catalog Unavailable Briefly on July 28

26 07 2016

Between 9 am and 10:30 am on Thursday, July 28, the library catalog will be down for planned maintenance. OneSearch can still be used during this time to find items in our collection, although the functions that let users check availability of items from the catalog and place requests will not work (because those are tied to the catalog).

Adwords Update in OneSearch Is Completed

27 05 2016

Thanks to everyone who offered suggestions for search queries in OneSearch that trigger Adwords messages above search results. We’ve now customized OneSearch so that these messages appear (with relevant links) for:

  • The name of any of databases (and old names or misspellings).  Also, the link now takes you straight to the database instead of just the A-Z databases page)
  • The names (full and abbreviated) of the most commonly searched for periodicals (e.g., Harvard Business Review, New York Times, Wall Street Journal)
  • Popular services and frequently searched for policy info (laptops, graphing calculators, clickers, fees, fines, etc.)
  • Types of information where we might really want the user to see one of our research guides instead (SWOT, Porter’s 5 factors, financial info, etc.)

With the release of the revised search bar in the coming months, we should see fewer misdirected searches in OneSearch (i.e., people trying to find a link to JSTOR). This fall, Holly Dowell (our UX designer) and I will take a closer look at wording of these Adwords messages to see if we can improve on syntax of them and boost the likelihood that they get noticed and acted on.

If you have any more suggestions for queries in OneSearch that should trigger an Adwords message, please let me know. I intend to periodically update the system anyway just to keep up with the ever-changing names of our databases.

Help Write Custom Alerts in OneSearch

16 05 2016

I need your help to improve the custom messages that appear above search results in OneSearch. This automated system of messages (known as “Adwords”) relies on us adding to the OneSearch backend a file with search terms that trigger alerts to the searcher. For example, if the user searches for “fines” because they are wondering about some of aspect overdue fines (payment options, amounts, etc.), they will see at the top of the search results a message that says “Looking for…information about fines and fees for overdue items?” that looks like this:


As noted at the last Tech Sharecase, analyses that I’ve done of the search query logs in OneSearch and other systems show that users sometimes search in the wrong places. Based on this analysis, I’ve been adding to the list of terms that we first set up in 2015 to trigger Adwords alerts. I’m looking for ideas from you for additional search terms that will trigger similar alerts.

Please take a look at this editable Google Doc to see what kind of messages are in Adwords now (or will be soon) and add your own suggestions (be aware that the Adwords system already has triggers set up for each of our library database names).

The syntax of the messages and the layout are not very flexible. They all must begin with the phrase “Looking for..” and then are followed by a unique short message of 5-10 words in which the last 1-4 words are hyperlinks to some relevant web page. Any suggestions you have can be shared with me in whatever way is easiest for you:

  • add it to the bottom of the Google Doc
  • email me, call me, etc.

I need to finalize this project by next Monday (May 23), so any suggestions you can get to me by then will be greatly appreciated.

View Now Button in OneSearch and Find It Button Down on May 9

8 05 2016

On Monday, May 9, between 8 am and 9 am, the SFX service that powers the View Now button in OneSearch and the Find it! button in various databases will be down for scheduled maintenance.