- I practice crap detection by simply minding my own business and asking myself, “Is this worth my time?” Often times as an employee, you’ll encounter a couple of rude customers. A couple of days ago, I was helping a customer that wanted to return a used mascara. Our return policy is either a full refund within 30 days or after 30-90 days we only allow exchanges and store credit, even if the product is used. This customer had used her mascara for over a year and emptied it and complained she did not like the product and would like a full refund. I simply just called my manager and the situation was handled. I was getting enraged inside by the customer’s behavior with me, yet I stayed calm and patient and let the manager deal with it.
- A new tool that Lunsford and Ruskiewicz offered me and that will stick with me as I do my research is to be mindful of my audience. Based on the target audience I am trying to reach, that is how I should format my writing and ideas to connect with the audience and keep them engaged.
- A past rule I was taught about writing that was unhelpful was to avoid using the first-person perspective in writing and personal pronouns. I found that adding personal opinion can enhance your writing and give readers more depth into your topic. Multiple sources can be very valuable.
- An unpopular opinion I have is that it is okay to pour milk before cereal. It’s really not that deep to have the whole world split into two sides over this simple topic of how to prepare a popular breakfast meal. I myself oftentimes pour milk before cereal due to a childhood habit. The end result will ultimately end up being the same, cereal. I do think that pouring the milk after the cereal allows the milk to cover and drown each cereal piece much better. However, if you pour milk first, you can always use a spoon to pat your cereal down. Cereal is not a complicated meal to make and very hard to mess up regardless of how you make it.
2 thoughts on “Reading Response 11/15, Tasnim Khan”
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Thanks, Tasnim! Yes, audience is as important in research-based argument as it is in daily conversation and personal relationships: who are we trying to persuade, and how can we and our sources demonstrate an ethos that will reach them?
Similar to your situation I used to work in an office answering phone calls and at times I would encounter rude customers. In my case I would always let my supervisor know the type of person I was dealing with in the phone. She would tell me to transfer the call to her and she would handle the situation herself. When it comes to dealing with people like this, the best thing that we could do is let someone else handle it and not stoop down to their level as it’ll make us and the company look bad.