Browsers – Reference at Newman Library

Update: 9 May 2014 This problem is now fixed.

A number of libraries that use EZproxy (like us) for remote login authentication are finding that when you go to Factiva, you get a somewhat scary looking warning message from your browser. Here’s the exact behavior:

User who is off campus clicks on link on library website for Factiva
User gets the usual remote authentication page that asks for Baruch username and password
After successfully entering login info, the browser starts to go to Factiva but then shows a page with a scary looking warning. Depending on your browser, the warning message will look like this:

Chrome

Firefox

It is perfectly OK for users to ignore this warning and click the relevant button(s) that let them move on. In Chrome, you click “Proceed Anyway.” In Firefox, you click “I Understand the Risks.” I have contacted tech support at ProQuest (which provides us access to Factiva) for assistance with this and am also looking into possible solutions on the EZproxy mailing list, where this problem has in the last week been raised by a number of other libraries.

After contacting EBSCOhost about the problem some of us have seen in Internet Explorer where the clickable icons on the article records don’t work, I learned that we may need to look more closely at the internet options and plugins in the browsers to see if that is the source of the problem. To help find those machines and begin comparing set up differences, I need your help.

On any computer in your office, classroom, lab, etc., please go into any EBSCOhost database while using the Internet Explorer browser, run a search, click through to an individual article, and then see if the icons on the right work for you:

Then, go to this form in Qualtrics to answer a few questions about whether it worked or not.

Thank you so much!

Tag: Browsers

Remote Access Anomaly with Factiva (update: fixed on 9 May 2014)

Help Needed for Troubleshooting Problem with EBSCOhost and Internet Explorer