Reference at Newman Library

Tag: OneSearch

Linking from OneSearch or WorldCat to Interlibrary Loan Page

Our ILL staff and BCTC are working on the ILLiad server to fix a problem you may have encountered when using the ILL links in a record for OneSearch or WorldCat. When you click a “Request via ILL” link in a OneSearch record (see screenshot below), the ILL page doesn’t load properly (it’s all text with no formatting or design elements).

Link to ILL in OneSearch record

As a workaround, go to the main page for interlibrary loan in a separate browser tab or window using this URL or by using the navigation options in the website header (links to ILL are found under the “Students” and “Faculty” menus). Once logged in, users can fill in the request form for the item they need. Here is the URL for the ILL page:

https://ill.baruch.cuny.edu/

 

Instructions for Signing in to OneSearch

On the OneSearch research guide, I added a new box at the bottom that is written with our students and faculty in mind and explains the two separate sign in systems that are connected to OneSearch. The goal of this box was address the most common misunderstanding with OneSearch: to find and view search results, you don’t use the Sign In link in the top right corner that asks for your library ID number  but instead use the remote authentication login page that comes up after you click “Full text available.”

Feel free to add this new box or any of the other boxes on this guide to your own research guides.

Thanks to Linda, Louise, Chris, and Mike for their input on the drafts of this new element on the OneSearch guide.

Connecting to Safari Ebooks from OneSearch

The route to a Safari ebook from a OneSearch record for that book is a bit more circuitous than it is for ebooks on other platforms (such as Ebook Central or Books24x7). Here is what users will need to do:

  1. In the OneSearch record, click the green “Full text available” link.
  2. Instead of being taken to a Baruch login page (the one with the night time photo of the Vertical Campus building in the background), you get a web page on the O’Reilly website about the book and a popup window that says “Welcome! Get instant access through your library.” In that popup window, click “Select your institution” from the drop down menu and then at the top of the list of options, select “Not listed? Click here”
  3. A new box will open in the popup window asking for your “academic email.” Baruch and CUNY SPS folks should type in their school email address and then click “Let’s Go.”
  4. The Baruch College login page shows up (the one with the Vertical Campus building in the background). Baruch and CUNY SPS folks should enter the same username and password info they’d use to access any other library resource and click the “Login” button.
  5. The next thing the user will see is the ebook itself on the Safari platform and they can begin reading it.

Using a OneSearch record for a Safari ebook called slide:ology, I recorded a video demo of the steps above:

December 14-15 Downtime for Library Catalog and OneSearch

Beginning at 6 AM on Saturday, December 14, and ending (at the latest) by 6 PM on Sunday, December 15, CUNY CIS will be doing maintenance on systems that will affect the following services:

  • The library catalog (also known as CUNY+) may be entirely unavailable
    • Workaround: Use OneSearch to see if we actually have the item
  • OneSearch will be searchable but users won’t be able to get real-time info on the status of print books found, nor will users be able to log into their patron accounts to check loan periods, renew loans, etc.
    • Workaround: Stop by the circulation desk in the library
  • OneSearch will not be able to display the green “full text available” links in records
    • Workaround: Use the A-Z journals search tool to identify what database has access to any particular journal, magazine, newspaper, etc.
  • Databases will not display the “Find it @ CUNY” buttons or those buttons won’t work
    • Workaround: Use the A-Z journals search tool to identify what database has access to that journal, magazine, newspaper, etc.
  • Self-service kiosks won’t work: laptop kiosks on the 2nd floor of the library and Vertical Campus building; book loan kiosk on the 1st floor; self-checkout machine by the elevators on the 2nd floor.
    • Workaround: borrow laptops from the 3rd floor Tech Loan Desk and checkout books from the circulation desk.

Full Text Available Links Not Working in OneSearch (resolved 10 Dec 2019)

See updates in comments at bottom of the post.

SFX, the system that powers the green “Full text available” links in OneSearch seems to be down. When you click a link, you get an error page from SFX that says something like:

This site can’t be reached

The connection was reset.

Try:

Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_CONNECTION_RESET

I’ve got a support ticket in to CUNY OLS to see what the story is with this. With any luck, it’s something that will get fixed shortly (maybe it’s just the SFX server at CUNY central that needs to be restarted).

As a workaround, use the A-Z journal tool to figure out where online access is for any given article you find. For ebooks, streaming audio, video, etc., try going directly to the database on the A-Z database page.

Full Text Available Links from OneSearch That Are Failing

A recent update from Ex Libris to the SFX system has broken links into ProQuest databases from OneSearch records. If you have found item in OneSearch and the “full text available” link is programmed to take to you to the text in a ProQuest database, you’ll get a weird error page from SFX that reads “Target URL could not be created” and looks like this:

Error page from SFX

Until a fix can be applied, use this as a workaround: use the A-Z journal tool from Serials Solutions to look up access for the needed item and use the links from there into the appropriate database.

Please note that you’ll only see this particular problem with links from OneSearch to ProQuest databases; links to Gale, EBSCO, etc, are not affected.

This problem is affecting all customers using Primo for their discovery service. A fix from Ex Libris may come at any moment. If it looks like Ex Libris is having problems with getting the fix out in a timely manner, we have a plan B here at CUNY to downgrade ProQuest links if there are also full text links to the same content from other vendors (Gale, EBSCO, etc.)

If you want to see the problem in action, try to connect to the full text for this article.

November 9 Downtime for Library Catalog and OneSearch

Between 8 am and 10 am on Saturday, November 9, CUNY CIS will be doing maintenance on systems that will affect the following services:

  • The library catalog (also known as CUNY+) may be entirely unavailable
    • Workaround: Use OneSearch to see if we actually have the item
  • OneSearch will be searchable but users won’t be able to get real-time info on the status of print books found, nor will users be able to log into their patron accounts to check loan periods, renew loans, etc.
    • Workaround: Stop by the circulation desk in the library
  • OneSearch will not be able to display the green “full text available” links in records
    • Workaround: Use the A-Z journals search tool to identify what database has access to that journal, magazine, newspaper, etc.
  • Databases will not display the “Find it @ CUNY” buttons or those buttons won’t work
    • Workaround: Use the A-Z journals search tool to identify what database has access to that journal, magazine, newspaper, etc.