Access will be lost for a few weeks probably. I am sorry for the inconvenience.
Tag: Technical Problems
Bloomberg is back on.
Bloomberg terminals to be shut off tonight
We are working on resolving this issue.
EBSCOhost and Internet Explorer 9 Problem
On some machines (but not all), we are seeing a problem when the user is in an EBSCOhost database while using the Internet Explorer 9 browser. When the user is viewing an article record, the row of icons on the right (to save the article, cite it, etc.) are inoperable; you click them and nothing happens. I’ve just submitted a support request to EBSCO to find out why this is only happening on some machines running IE9 but not all. If you hear of a student or faculty member having this problem, please suggest that they use Firefox, Chrome, Safari, etc. instead until we can figure out what’s behind the problem.
Off Campus Access to Mediamark Reporter Is Restored
We found a workaround that lets our students and faculty access Mediamark Reporter from off campus (previously reported here on this blog).
As a reminder, all first-time users of MRI+ (which is where Mediamark Reporter is located) will have to register on the site with their Baruch email address. They will be asked to create a personal password as well. Every time they go to MRI+ thereafter, the only login they will be asked for is the one they created for themselves on that first visit. Off campus users will no longer see our remote access login page; instead, clicking on our link to the database will bypass our proxy server and take them straight to the database.
If you have any questions or encounter any problems, let me or Mike know.
Access to IBISWorld restored
Please let me know if you still experience any difficulties.
Temporary Loss of Access to IBISWorld
Mike reports that “our subscription ran out last week but the vendor promised to give us an extension as we finish negotiating the license so I am hopeful that access will be restored soon.”
Mediamark Reporter within MRI+ Not Available Off Campus
There is a portion of the MRI+ database that is not available from off campus: the Mediamark Reporter. If you try to clink the link to it, you get this error page:
We have been working with the vendor to identify the source of the problem and get it fixed. In the meanwhile, on-campus access to Mediamark Reporter is fine as is off-campus access to the other portions of MRI+.
11/5/2013 UPDATE: This problem has been fixed (details).
Remote Access to Course Reserves Working Again
The course reserves system is once again available from off campus.
Remote Access to Course Reserves Is Not Working
Over the weekend, remote access to the course reserve system stopped working (on campus access seems to be fine). When you try to connect to course reserves right now, you get the usual Baruch login page, and then, once you’re past that, get an error page from Docutek that looks like this:
We’re contacting vendors (Docutek for the course reserves system and OCLC for the EZproxy software that manages remote access to library resources) to find a way to fix this.
UPDATE (10/28/2013, 3:30 pm): The system is now available again from off campus.