I submitted a ticket to BCTC this morning to report an error that appears when you use the new scanning software and try to send your scans via email. The error message appears in red on the screen right after you hit the “Send Email” button and reads “Failed to send email: Could not convert socket to TLS.”
As workarounds, users can do one of the following if they need to have the file for their scans:
save scans to a USB thumb drive (they’ll need to have one of their own)
use the older scanning software that may be accessible on some or maybe all of the scanning machines (the email option still works in the old software)
Sending scans to the printer does work in the new software.
The work of updating the software running on our EZproxy server, which manages remote access to databases and login to ILLIad, is now complete. All systems are working normally again. If you encounter any issues, please report them.
From 9 AM – 1 PM on Thursday, May 29, there will be periodic interruptions to remote access for library resources (databases and the contents therein). We are working with BCTC to update the software on our EZproxy server.
When the work is complete, a new blog post will be posted here.
I am working with support from Candid to resolve the problem that is making the GuideStar Pro database inaccessible from off campus. On campus access is fine, though.
BCTC is upgrading all the desktops for students on the 2nd floor of the library. They will be ready for use at the earliest on Monday, April 21. Baruch students who need a desktop may use the 6th floor computer lab instead.
If you have a Baruch-issued laptop (this applies just to Baruch faculty and staff) and are working from off campus, you’ll want to be aware of how the GlobalProtect VPN might interfere with remote access to library e-resources (databases, articles, ebooks, etc.) If you are not fully connected to the VPN, you will be unable to log into library resources; when you click a link to a resource and would normally see first our EZproxy page asking you to click to use your CUNY Login and see next the usual CUNY Login page but if the VPN is not fully connected then the whole EZproxy/CUNY Login page steps will be bypassed and the link will take you to some side door on the database’s website that you’ll be unable to get past (you’re knocking on a door that you won’t be able to use).
If you have fully connected to the VPN, you will have already been prompted by the VPN to enter your Baruch username and password into the program on your laptop AND you will have received a multifactor push request on your phone in the Duo app. When you are fully connected, the VPN display on your laptop should look like this:
But, if you haven’t done those two steps of logging in and responding to the Duo multifactor authentication request on your phone, you will not see “Managed-Prod…” below the word “Connected” in the VPN program. Instead it will say “pre-logon” just below the word “Connected.”
If the VPN is in this “pre-logon” state, it will stymie your attempts to connect to library e-resources. As a fix, you can either finish logging into GlobalProtect or you can sign out of the GlobalProtect program on your laptop.
If you need help with GlobalProtect, you will need to stop by the BCTC HelpDesk or submit a help ticket to them.
We are working with S&P to figure out why we can’t connect to S&P NetAdvantage. The database link for it on our website indicates that it is not available.
The problem reported on March 20, 2025, has now been resolved. Linking from course pages in Brightspace is once again leading to specific research guides and/or e-reserves pages. If you hear otherwise, please get all these details and report them to the [email protected] account:
We have received reports of an issue with eBooks intermittently failing to load in the eBook Viewer and Table of Contents errors. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
I haven’t yet seen it in our “eBook Collection” database from EBSCO. If you do run into any issues, please let me know.
UPDATE (3 PM, March 26): EBSCO reports this problem is now resolved.
