The work of updating the software running on our EZproxy server, which manages remote access to databases and login to ILLIad, is now complete. All systems are working normally again. If you encounter any issues, please report them.
Tag: Technical Problems
Remote Access Interruption on May 29
From 9 AM – 1 PM on Thursday, May 29, there will be periodic interruptions to remote access for library resources (databases and the contents therein). We are working with BCTC to update the software on our EZproxy server.
When the work is complete, a new blog post will be posted here.
No Remote Access for GuideStar Pro
I am working with support from Candid to resolve the problem that is making the GuideStar Pro database inaccessible from off campus. On campus access is fine, though.
No Desktop Computers in the Library Until Monday April 21
BCTC is upgrading all the desktops for students on the 2nd floor of the library. They will be ready for use at the earliest on Monday, April 21. Baruch students who need a desktop may use the 6th floor computer lab instead.
Ensuring GlobalProtect VPN Works with Off Campus Access to E-Resources
If you have a Baruch-issued laptop (this applies just to Baruch faculty and staff) and are working from off campus, you’ll want to be aware of how the GlobalProtect VPN might interfere with remote access to library e-resources (databases, articles, ebooks, etc.) If you are not fully connected to the VPN, you will be unable to log into library resources; when you click a link to a resource and would normally see first our EZproxy page asking you to click to use your CUNY Login and see next the usual CUNY Login page but if the VPN is not fully connected then the whole EZproxy/CUNY Login page steps will be bypassed and the link will take you to some side door on the database’s website that you’ll be unable to get past (you’re knocking on a door that you won’t be able to use).
If you have fully connected to the VPN, you will have already been prompted by the VPN to enter your Baruch username and password into the program on your laptop AND you will have received a multifactor push request on your phone in the Duo app. When you are fully connected, the VPN display on your laptop should look like this:
But, if you haven’t done those two steps of logging in and responding to the Duo multifactor authentication request on your phone, you will not see “Managed-Prod…” below the word “Connected” in the VPN program. Instead it will say “pre-logon” just below the word “Connected.”
If the VPN is in this “pre-logon” state, it will stymie your attempts to connect to library e-resources. As a fix, you can either finish logging into GlobalProtect or you can sign out of the GlobalProtect program on your laptop.
If you need help with GlobalProtect, you will need to stop by the BCTC HelpDesk or submit a help ticket to them.
S&P NetAdvantage Access Is Restored
We are now able to log back in again to S&P NetAdvantage.
No Access to S&P NetAdvantage
We are working with S&P to figure out why we can’t connect to S&P NetAdvantage. The database link for it on our website indicates that it is not available.
S&P Capital IQ seems to be fine.
April 9 update: It is now working again.
Issue Resolved: Brightspace Linking to E-Reserves and Research Guides
The problem reported on March 20, 2025, has now been resolved. Linking from course pages in Brightspace is once again leading to specific research guides and/or e-reserves pages. If you hear otherwise, please get all these details and report them to the [email protected] account:
- Course number (essential)
- Course title (helpful)
- Course instructor (essential)
EBSCO Ebook Issues (resolved)
EBSCO sent out this system alert this morning:
We have received reports of an issue with eBooks intermittently failing to load in the eBook Viewer and Table of Contents errors. Our engineering teams are currently investigating the issue and we will update this page when more information is available.
I haven’t yet seen it in our “eBook Collection” database from EBSCO. If you do run into any issues, please let me know.
UPDATE (3 PM, March 26): EBSCO reports this problem is now resolved.
Links from Brightspace to E-Reserves and Research Guides Not Working
This morning, we started to see problems with the Brightspace linking system that connects course pages there to specific e-reserves course pages or to specific research guides in the LibGuides system. In most cases, those links are now all going to a generic “Research Basics” guide. Springshare is working on this problem and should have a fix soon (within 24 hours).
As a workaround, please tell students and faculty that they can still go to the main E-Reserves page on the library website and find a link to their specific e-reserves page. If they don’t know the course password, the professor should have been emailed it at the start of the semester. Students and faculty can also call the circulation desk at 646-312-1660 (when it is open) to ask for the course password.
Friday, March 21 update: As of 12 PM, the linking still isn’t fixed. Springshare is still at work on the problem.
Wednesday, April 2 update: The problem has been fixed (see update post).