Presentations on your small business stories
And workshop on your 10-12 small business photos.
bring in photos AND captions
Presentations on your small business stories
And workshop on your 10-12 small business photos.
bring in photos AND captions
Walking through the doors of Malverne’s Our Town Grille, transports patrons back to the 1950’s. Sitting at a booth or the bar, with its pink and green pastel colors, the songs of Motown’s greatest hits playing, can take the youngest visitor on a journey to the past. For over 13 years partners Jerry Carter and Richard Fischello have owned and operated Our Town Grille, which has become a staple on Hempstead Avenue. “This is the third restaurant we have owned and because of its location and patrons it is one of our favorites,” said owner and head chef Carter.
Residing in Massapequa, NY, Carter and Fischello were surprised to witness the small town feel when they first visited Malverne. “Many residents refer to this village as Mayberry from The Andy Griffith’s Show,” joked Carter. He explained that once they opened their business the entire community was supportive.
Opened six days a week, customers anticipate a wait to be seated on any day. “During the weekends, we are at our busiest and have a line out the door, but most people wait to be seated,” said Carter.
They were previously open seven days a week, however the workload became too much for Carter and he felt he deserved a day to rest. “We decided to close on Tuesdays for a while, but then noticed that profits were decreasing drastically and we needed to do something,” he said. With the presence of other eateries on Hempstead Avenue, the owners had to think of something to keep the business open.
Aiming to recoup the money from being closed on Tuesdays, they decided to open on Friday nights to serve dinner. “It took a while for people to find out we are open for dinner, but it is a success now. Looking at the totals of last month and this month so far we are up 35% in profit,” he noted.
Even though there are other restaurants in Malverne, patrons remain loyal to Our Town Grille. “There is the Malverne Diner up the block but I went there once and the service is not the same and the food is not as good,” remarked Edward Rumbelowe, a decade-long patron of the luncheonette.
Throughout the volatile economy, Carter noticed a difference in the ordering habits of his clientele. “We used to have a couple come in and they would order two sodas, two deluxe cheeseburgers and have dessert. However, instead they order one soda and cheeseburger and share it,” said Carter. He noted that this is a similar pattern and it has changed how the business functions. On the bottom of the menus there is sharing charge for customers wanting to share the meal, so the restaurant can make a small profit.
Establishing a catering service including in-house and out, has become popular for any type of parties. “That service goes up and down; we are busy during the spring and winter and slower during summer and fall,” said Carter.
Even though the doors close at 2 p.m., Carter stays in the kitchen till early evening preparing all the food for the next day. “All the food is homemade and made from scratch,” said Carter. He believes that is one of the reasons why residents enjoy visiting. “We do not rush or patrons and let them enjoy every moment of their stay here,” he continued.
Near the kitchen, Our Town Grille’s slogan is painted for everyone to see: “Your Place…Our Pleasure,” signifying, that even though it is a business, the staff of six makes all visitors feels part of a family and wants them to feel at home.
During their 13 years in Malverne, Carter has witnessed different generations in the village and he explains that Our Town Grille has become part of many families. “I have seen parents bring their babies in for breakfast or lunch when we first opened,” he said. “Now I get phone calls from those same parents wanting me to watch their children when they come with friends and make sure they do not cause trouble,” Carter jokingly said.
The friendly atmosphere is not the only reason why people routinely come back; the award-winning food draws people to visit again. Our Town Grille is known for their pancakes and was voted best within the area courtesy of the local community newspaper. “The first thing that comes to mind when I think of Our Town is their amazing pancakes,” said Victoria Pupura, a patron of the luncheonette. “I’ve been to numerous local diners and none have come close to how Jerry makes them here,” she continued.
“I just love how when I walk into Our Town I feel that it is a happy, bright environment. It automatically put a smile on my face,” Pupura said. “My mood completely changes and I feel so happy,” she added.
James Johnson sat on the couch wearing a rubber-band accessory around his neck that his son made him. His son was taking a nap before they left to watch a UFC fight at Dave and Busters; the boy’s rubber-band creations were around his hands and feet the entire night. This became a family trend. Just as mothers long to pass down engagement rings to their sons who may put them on the finger of a future daughter-in-law, Johnson is excited to pass down something from his brother-in-law: vending machines.
Johnson, 38, is the owner of Kingdom Vending, a small side-business he has grown since his brother-in-law sold him a vending machine eight years ago. He works full-time as a private banker but for the past eight years, Johnson has worked the vending business around his family’s schedule, determined to remain a family man.
He was enticed by the idea of flipping money. He explained it as buying something at a low cost and selling it for a higher amount. He was motivated to make money because he said he grew up poor.
Johnson said that his business is as big as he wants it to be and he does not advertise his services. He installs the vending machines but his focus is servicing them, which requires him to stock them every week or two. He is the only technician in the Long Island downstate area. He operates the business from his home in the Town of North Hempstead. “The vending machines have taken over my garage,” he said, peeking through the blinds from his couch.
Johnson said that the demand for automated vending has increased because people want the highest calorie absorption for the least amount of money. His top three selling items are Doritos, Snickers, and Peanut M&M’s. Water sells the most out of everything. He said he had to raise prices six months ago for potato chips and chocolate because prices have gone up. He will stock the machines with primary colored snacks and treats but when his customers request items that do not sell, Johnson makes an executive decision. “I just don’t put it in. I don’t care, it doesn’t sell!” he said, regarding the energy drink Red Bull.
The vending business makes up 15 to 20 percent of his income. A trip charge to service the vending machines is $120 and that covers Long Island, Queens, and Brooklyn. If he has to travel farther than that, the charge is $189 and that covers the first hour of service, driving to and from the location, and tolls. The return charge to go back and fix something is between $65 and $80.
He primarily services the break rooms of apparel stores and cell phone locations. He has travelled as far as East Hampton to set up a machine, which is over 80 miles from his home. He said that there is a lack of demand for vending machines in Hempstead because “there aren’t any places where people sit around and do nothing.” Servicing vending machines takes up 20 hours a week. “I’ll go anywhere, in the Tri-State primarily,” he said. “If they’re willing to pay, I’ll go.”
He said this is only true if his wife, Lupe, approves. “When I feel that I’m not going to see my family or if I have to do a certain job and the job is not going to be convenient for me, I will call my wife and ask her, ‘How do you feel about this? How would you feel if I do this?’” he said. She lets him know when he can do the job so that he can refer the job to someone else so that they can spend time together. It is all about balance for Johnson. “I’d rather someone else do the business than my family life suffer,” he said. “If all your bills are paid and your wife is mad at you, it’s out of balance. It makes no sense.”
Lupe said that Johnson spends a lot of time with his daughter and their son. He goes to his son’s football practices and they go on family vacations, visiting beaches and parks regularly. There was a time where she felt Johnson’s schedule was not balanced. “In the beginning, he used to work so long I used to feel like a single mother,” she said.
Isaac Brown, 26, is a close friend of the family. He has helped Johnson with servicing the machines a few times and joked about eating the inventory on those trips. Brown and Johnson call each other “shmick” and enjoy fellowshipping together as Brown does not have a close relationship with his own family. “As I grow into a man and understand responsibilities, I realize how much I wasn’t taught,” he said. “James has helped me a lot in being an example of how you should treat your spouse and your family.”
Johnson hopes to give the business to a family member down the line. He joked that his wife would not let his son come with him on vending trips. He cannot reach the third row of the machine yet.
A.J. Liebling seems to love setting the scene. Location is given a big focus at the beginning of his stories. An in depth description is naturally apart of the location setup. “Beginning with the Undertaker,” starts off with “In the middle of any New York block there is likely to be one store that remains open and discreetly lighted all night,” from this line the reader get an immediate sense of location. Liebling is able to further develop the story into describing the inhabitants of the space. The use of description helps to organize the story by bringing about the dialogue with the characters the reader meets.
The sentence structure is the perfect mix of long and short allowing the reader to read with ease. The quotes from the characters tend to be long at times, but it is done to give the reader a sense of the personality of the person speaking. The grammar used with in the dialogue further hints at the cultural background of the speaker. “Oh, Madonna mia, she says, and what will do? So I says, Why don’t you forget all about it and purtend this is a new year,” is a perfect example of Liebling’s characterization style. The reader finally gets confirmation of the character’s nationality when Mayor Rizzo asks the police officer if he was Italian. The way libeling captures the essence of each character adds more life to the writing.
The only critique is the writing captures the time period in which it was written. It lacks timelessness in the sense of being able to be read without thinking of New York during the 1930,40s, and 50s. However, the writing allows a comparison to be made with the New York today versus the New York of Yesterday. This helps the reader to see exactly what has changed, but more importantly what has remained the same.
Think Sweet Cafe
In the heart of the Kings Highway section of Brooklyn, a small two-table cafe is squeezed between apartment buildings, humming bakeries and lively upscale restaurants. Think Sweet Café, almost hidden from plain sight, is an intimate jumble of Israeli culture. Middle Eastern music is played, laughter is heard, and walls are lined with Hebrew axioms, flags and pictures. It is a magical place where nobody seems to be in a rush, and customers linger, as they socialize, and wait for the shop’s charismatic and vibrant owner to whip up his newest concoction.
“The number one secret to this man’s success,” customer Morris Harary said, “Is his smile. We’re greeted with a smile, the food is prepared with a smile, and served with a smile.”
Moti Rabinowitz, the animated owner of Think Sweet Café, has been in business for over 25 years, outlasting statistics that show that on this particular street of Kings Highway, more than ninety five percent of independently run restaurants have closed within the first year, while remaining restaurants have an average five year life span. It is remarkable to see that in such a tremendously competitive and transient environment, one with high rents and strict landlords, Moti and his wife Debbie have turned this small cafe into a community landmark.
“The secret to staying alive in this industry,” Rabinowitz declared, “Is making good, simple food, and serving the people exactly how they want it.”
Moti, constructing his famous ‘Mefuneket’ sandwich in the morning for a customer to eat on their way to work.
Every resident shouts, “Hey Moti!” as they jam into the small store, eager to taste Moti’s signature ‘Mefuneket’ sandwich. Indeed, the community icon has taken customer relations to a completely new level, greeting each customer as an honored guest in his own home.
“Were not like other restaurants or businesses, where the customer comes in, pays money, and leaves.” Moti said, “We get to know each customer on a personal level. We know him, his wife, and his kids. We make the sandwich the way he likes it.”
Born in Tel Aviv, Israel, Moti moved to Brooklyn as a young child and has lived there for nearly 40 years. In 1988, he decided to open up Think Sweet. However at the time, instead of hearty sandwiches, Moti served up mountains of candy and chocolates to local kids. It was 13 years later when he decided to make a change to dairy food, and it all started with one sandwich.
After tinkering with recipes, Moti finally invented the ‘Mefuneket’, a sub with tomatoes, peppers, olives, cucumbers, avocado, and eggs, all piled high on a sesame bun, toasted and slathered with homemade cream cheeses and sauce. Mefuneket, which literally means, “spoiled little girl” in Hebrew, was a turning point for Think Sweet. Almost immediately, through word of mouth, local residents flocked to the café to try the unique taste of his creation. The sandwich has a relatively expensive price tag of $8.00 yet Moti estimates it has brought in about 98 percent of all sales.
For many years, Moti’s customers consisted of 85 percent Israelis. Today, he has well known adages written in Arabic hung up to cater to the 90 percent of customers that are from the local Sephardic Jewish community.
Rabinowitz admits that he “very rarely” gets new customers, but the incredibly loyal ones that he services continues to come on a daily basis. Moti starts each day with phone calls from his ‘regulars’, asking him about his health and assuring that their daily order will be made. The moment he picks up the phone, Moti recognizes the customer by voice and begins making his usual order, to be ready when they arrive.
A trip to the store can be an unusual experience for a first time customer. People cram and stack up onto one another, as each patiently waits for Moti to carefully and deliberately construct each Mefuneket, with each vegetable in its rightful place. There is never seating space, no menus, and wait times for food would have any other store’s customers storming away in frustration. Yet not here. Somehow no one seems to mind, as they enjoy every moment, and as Moti calmly smiles and adeptly orchestrates the chaotic scene from behind the counter.
“People don’t want to just pay for food and leave.” Moti conveyed. “They want to pay for the atmosphere. You come, sit here for an hour, and enjoy yourself. That’s worth more than money.”
As for the décor, Moti perks up, looking around fondly at his store: an unkempt hodgepodge of multicultural creativity. As nearly all of his customers are affiliated with Israel, he tried as hard as possible to remind them of the quaint shops and cafes that line Israel’s main streets. The store’s vibe and appearance represents the heart and soul of it’s owner, and thats just the way he likes it.
The counter at Think Sweet, with whimsical sayings and Hebrew signs ordering customers to be patient with their food.
“A person who puts 150,000 dollars into a store,” Moti says, “I call them an idiot. People don’t come to a store to be impressed by walls or floors or ceilings. People want good food and good service.”
Indeed, people around this part of Brooklyn will continue to congregate in this unique establishment. It is a place where time seems to freeze, and all outside stress can melt away with a cold drink, a friendly face to talk to, and a delicious Mefuneket made by the one and only Moti.
“You know what keeps bringing people back?” Asked Moti, “When they come to me, they are family. When they come to me they feel at home. This is home.”
Emily Johnson will be coming to class to help you with your Small Business story photos. Please bring in 10 or 12 of them.
And write a caption for each of the photos.
By Roxanne Torres
Like artworks in a museum, photographs of Filipino dishes are displayed proudly outside the glass window of the small family restaurant, Mama Meena’s. Seduced by the giant “A” inspection grade posted in the middle of the photographs and perhaps, by the foreign and the unfamiliar names of the dishes—“Pancit Bihon, Adobo, Lumpia Prito”—a young man walked inside the restaurant with a cell phone at hand. A glance at his cell phone screen revealed the Yelp page that most likely drew his attention to the restaurant in the first place. He grabbed the menu and pored over the names one more time.
Wilhelmina Prego or as she likes to be called, Mama Meena walked out of the kitchen, wearing her black apron and a forced smile. She greeted the obviously new customer. “Hello, do you know what you want to order?” she asked. The man looked up and said, “I’ll just come back.” Prego watched the man close the door and smiled. “By the time he comes back, Mama Meena will no longer be here!”
Mama Meena’s Family Restaurant was always a dream of Prego ever since she started her catering business. For the fifty-four-year-old mother of five, the restaurant is a passionate hobby and an extension of her culture, roots and her home. This restaurant dream is not large enough to accommodate the rent expenses and the stress she endures from customers six days a week. After five years of nearly twelve hours in the kitchen, Prego is closing the small Filipino family restaurant on October 25th.
Located at the corner of 95th Street in Jamaica Ave., under the noisy and busy train station, Mama Meena’s maintained its popularity for five years within the diverse community of Hispanic, Latin American, European, and Asian residents.
A small percentage of the community are Filipinos, Mama Meena’s targeted demographic. Roughly 12.7% of the neighborhood’s population are Filipinos, which are about 896 possible consumers to fill the restaurant’s twenty-eight wooden seats. This is not an issue for Prego, who longs to promote the Filipino culture to mainly Hispanic, Latin American and Caucasian community.
“You wouldn’t believe the amount of Caucasian people eating bagoong!” she exclaimed. With its salty, fishy smell and dark brown hue, bagoong is not always a familiar condiment to those who are used to consuming ketchup and mustard.
While Caucasians and other customers of various ethnicities enjoy the newfound discovery of Mama Meena’s cooking, they are still one of Prego’s reasons for closing the business. “The thing is people would come here one day, and they won’t come back the next.” Prego blames the modest number of loyal customers to the recession that started the very year she opened the restaurant.
During the recession of 2008, the U.S. market experienced a drop in sales and profits that had an impact on chain restaurants and independent restaurants, like Mama Meena’s. As a result, Prego and many restaurant owners began raising menu prices, which then led to a drop of roughly 10% in customers.
Eventually, Prego recovered some of her loss from her first year of starting a restaurant business. “Before I worked here, there really weren’t many customers coming in,” said Marilou Clemente, Prego’s trusted assistant and waitress.
Clemente was a regular customer at Mama Meena’s until she found herself unemployed after her accounting firm laid her off. In 2010, she began working at the restaurant and immediately noticed a change a few years later. “The restaurant was mentioned by Eyewitness News, so all of a sudden more people started coming in!” Clemente said.
2011 was the year Prego finally found a reason to continue cultivating her dream. More people started coming from all parts of the country to the small, cozy single-floor restaurant. “People from Los Angeles or Connecticut would come here because of Yelp,” Prego said, as she arranged the empty chairs.
Yelp, the website that collected ratings for all types of businesses in an area, helped garner new faces to the lone Filipino restaurant in Woodhaven. This sudden popularity by word of mouth helped Prego lower the cost for advertising. Merely days before the restaurant’s closing date, the website is still under construction.
Three years after her glory year, Prego found herself exhausted and unsatisfied. “I’d go home every day and I’d be like, ‘I spent so many hours there and this is all I got?’” she said. Prego learned from watching the Food Network that to maintain a restaurant business, one must earn three times the cost of starting it.
She started with a total cost of $150,000; this included buying the lease from a previous Mexican restaurant owner, renovating, buying new appliances, and like many new restaurant owners, paying the Health Department inspection fines. Prego paid $8,000 to earn the large “A” grade printed and displayed on the restaurant window.
Wilhelmina Prego’s pride and joy over the years: her dishes and the large grade “A” inspection grade.
Prego refused to disclose her actual earnings, the money required to keep her restaurant, her dream alive. She relied on her sixty-year-old husband, John to fix and worry about the business’s financial crisis. John is an engineer who, like his wife, always dreamed of owning a restaurant business. Coming from the Philippines, the expectations were low.
“He owned a restaurant back in the Philippines and it was much easier because we didn’t have to deal with the government,” Prego said, “and oh God, the rent!”
Despite buying the lease from the previous restaurant owner, Prego still faced the challenge of the increasing rent prices for the building. In 2008, the three-floor apartment building that she currently owned a single floor of, had a total market value of $966,000 and a total assessed value of merely $37,013.
Four years later, the market value decreased to $512,000. The cost of renovating the restaurant floor led to an increase in the assessed value, which is at $46,621. These calculations further led Prego to decide that the stress she was enduring was not paying off.
“She came in one day with her arm in massive pain, and she couldn’t move it at all,” Clemento said. She watched her boss experience the physical and emotional pain of being the only chef in the restaurant.
Prego once hired a chef, but due to the rising cost of the rent and her mistrust of the chef’s ability to cook and prepare authentic Filipino cuisine, the chef was fired. In addition to Clemento as the assistant and waitress, there are two workers in charge of frying, grilling and cleaning, a small number when one considers that the average number of employees working in family-operated restaurants in the country is fifteen. It is obvious from Prego’s exhausted smile and burn marks that working as the single chef with three employees nearly twelve hours a day is probably not worth the dream.
After noticing her dream decay in the last five years, Prego is still surprisingly hopeful. Mama Meena is still planning on cooking. This time, in the comforts of her actual home, a few blocks away from the second one she is leaving.
“I watched my employees cry after I told them we’re closing,” Prego said. “Those five years, they were my family and Mama Meena’s was their home, their bread and butter,” she said, as she turned the lights off in the kitchen.
A.J. Liebling’s “Apology for Breathing,” is a breathtaking and honest view into a city that’s filled with different people and personalized experiences that we can relate to. Liebling points out that the city is in constant change, which kind of makes the reader understand that we live in a city in which we are unavoidably exposed to other cultures and different types of ways to conduct your business.
His description of the city is one filled with points that show he grew up in the city, and that while he talks with great pride about the city, he also sounds nonchalant in describing situations that he grew up in. His talk of how millions of people go about their own business with not a single clue of what others around them are doing, is inspiring. Particularly I feel like the author’s job at describing the city is something all writers like ourselves should keep in mind, because his description in writing of New York city Is just the same as if hearing him speak of it in person.
In this interesting piece, A.J Liebling describes New York as one would describe a a western hometown, ‘back where they came from’. For Liebling, New York has always been his home, and he therefore speaks intimately about the city as a collection of “microcosms so nicely synchronized though unaware of each other…” This is reminiscent of the “gift of loneliness and the gift of privacy” that E.B White implored New York to offer. Liebling speaks fondly of his father’s upbringing, and of various characters in the neighborhood that made this city so complex and intriguing.
As if he is speaking about a remote mid-western village, Liebling describes the ‘regional’ language of New York, New Yorkese, which presents the residents as a remote sect of he country. He also describes New Yorkers, seemingly quite sarcastically, as the “best mannered people in America”, with the brightest children and the most beautiful women in the world. It seemed to me that he is merely describing his ‘village’ with the utmost exaggerated praise, like many of his friends from other places would frequently describe ‘back where they were from’. Overall, it was a very entertaining piece.