Tag Archives: knowledge

Marketing Automation

 I cannot think of any specific encounter in which information or knowledge clearly improved your interaction with a human agent. Knowing less than the human agent keeps the interaction simple because knowing less than the agent can’t lead to dissatisfaction. … Continue reading →

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Knowledge

Knowledge is not information, it is a compilation of both information and experience or expertise. Explicit knowledge can be articulated and communicated it is also easy to incorporate. Tactic knowledge belongs to a skilled person they may be able to do something … Continue reading →

Posted in Communications, New Technology | Tagged | Comments Off on Knowledge