Learning Management System Administrator & Instructional Designer
Aicha Bamba has experience working at SUNY SYS Administration as a LMS Helpdesk Analyst. In this role, she provided extensive support to campuses participating in the SUNY Online initiative with Blackboard and Brightspace, offering tier 1 and tier 2 technical support to students, faculty, and staff. Following this, she worked at the University at Albany as an Applications Specialist in the Information and Technology Services Department. Her responsibilities included ensuring the reliability, availability, and maintainability of critical campus applications. She collaborated with internal and external stakeholders to define application requirements, success criteria, and desired outcomes. She is passionate about leveraging technology to enhance educational experiences and is dedicated to continuous improvement and innovation in the field of academic technology support.
Ask me about: Brightspace support, IT project collaboration, educational technology tools, innovative tools!