Who am I…you’ll see. As I am walking through the aisles at 10am on a Sunday morning, I hear people talking, children screaming, and registers beeping. A typical day at Sears, never a dull moment, one or two call-outs, cashiers who don’t want to work, normal everyday shit. Thinking wow the start of yet another stressful day at Sears, makes me wish I was back in bed sleeping all day. While i was dazing off, staring at the computer waiting to see how the numbers were for the day before, thinking about the night before, I hear “manager assistance needed in men’s!” I breathe deeply and head over to the men’s department, hoping its not some lunatic customer complaining this early in the morning. As I’m walking up to the men’s register I begin to hear a women yelling something about not being able to get her refund and I just roll my eyes and calmly say to her “how are you doing? I am Mike, one of the managers, what can I help you with?” she went on ranting about how our return policy sucks and how she deserves a refund. Even though the item was bought over a year ago, I explain to her our return policy, but since she has a receipt and all the tags on the items, I grant her the refund and hand her the receipt hoping she’d leave the store quickly. After that I knew it was going to just be one of those days. For the next 9 hours I heard nothing but people paging me, did nothing but run back and forth from register to register, dealing with cheap-ass customers who think their right and deserve huge discounts, employees who think i have nothing better to do then cater to their needs and just wishing i could go home…but then I thought to myself at the end of the day that I would rather be a manger at Sears than be a peasant someplace else. I guess the moral of the story is even though I have to go through all of this whenever I am working I am still the BOSS.
