We are continuing to address the issues related to the M365 email cutover. If you are experiencing problems accessing your email on your Baruch-issued device, please follow the instructions that explain how to remove and add your Outlook account in the video below.
If you are still experiencing problems with your email after following the instructions in this video, please email the helpdesk with Outlook Registry Key Needed in the subject.
May 4th email status update
The cutover to M365 email occurred yesterday. Email messages are now arriving in users’ M365 accounts. Outgoing messages are also being sent via the M365 service, rather than our on-premises server. However, there are changes to our migration plan due to issues discovered in the final stages of the transition. We will describe these changes below.
Outlook on Windows Devices
We had numerous issues with Outlook on Windows where the old and new email accounts were not appearing in the same profile as it was before the cutover. In addition, users are experiencing other issues, such as pop-up windows requesting an account login. Working with CUNY Central and Microsoft Support we determined that there was due to the on-premises and cloud servers having the same primary email address. To regain the previous functionality, we restored the configuration on the cloud server so that the firstname.lastnameXX@login.cuny.edu address is the primary one affiliated with your M365 mailbox. M365 is still fully functional with the firstname.lastname@example.org address, and all mail addressed to @baruch.cuny.edu email addresses is only going to the M365 mailboxes. You must access the M365 mailbox to receive your email. While some email may go out with the @login.cuny.edu address, that should not affect your ability to receive email to your @baruch.cuny.edu address. You do not need to share your @login.cuny.edu email address. If you wish to not have your @login.cuny.edu address go out to people we can change your primary email in M365 back to @baruch.cuny.edu, but you will no longer be able to have both accounts in the same Outlook profile. You can have them in different profiles or use mymail.baruch.cuny.edu for access to your old email. If you have take the time to put the old email you need in the M365 system you can likely disconnect from the old server and we can make your @baruch.cuny.edu address primary which will resolve issues. You can also use the Outlook web client to send email as @baruch.cuny.edu from your M365 account (but it must be selected manually unless it is your primary address)
This configuration change will restore the behavior of both mailboxes being visible at the same time in Outlook. We are finding that many computers need to have a new profile created to use the accounts properly at this point. We are deploying staff as quickly as possible to help users who need assistance as well as providing a special chat room to help people individually if possible.
This change away from the baruch.cuny.edu email being primary in the cloud is a temporary change that we will be changing back in the near future. In fact, once you have either migrated your email to M365 or decided to not migrate your mail we can change your primary email in M365 back to baruch.cuny.edu and will instruct you to remove the on-campus baruch.cuny.edu email server from all your devices. It is important you work to either migrate your email or use Webmail only for referring to email as soon as possible.
Outlook for Mac, Apple Mail for iOS, and Outlook App for iOS and Android
Users who have configured their mail reader for the new M365 account on iOS devices can access their legacy and new mail from an integrated display as we planned. This includes users of Outlook for Mac. While we were seeing some issues of slowness to the on-campus server from mobile devices, these are ameliorated by no new mail coming to the client.
There are 2 separate login processes to retrieve M365 email and the legacy Baruch email. The “Quick Links” drop down menu on the College’s web site lists them separately under “Faculty/Staff” as:
Email (starting May 3, 2022) — This uses CUNY Login
Email (thru May 2, 2022) – This uses Baruch username
If you are having client issues Webmail is a safe way to access your email and should always present the correct mailbox.
For most users their resource accounts assigned to them are appearing in the Windows Outlook client automatically. To access a Resource Account mailbox, go to the upper right corner of the M365 Webmail window and click on your name. Select “Open another mailbox”. When the entry form pops up type the name of the Resource Account and press “Open” (it will search if you don’t know the exact name.) If more than one choice appears, select the appropriate Resource Account.
To manually add the resource mailbox to Outlook for Windows, you will go to File/Account Settings/Account Settings, and select “new” in the box. You will need the @login.cuny.edu name of the resource mailbox which we will be distributing to authorized users. You may need to re-enter your CUNY Login credentials and restart Outlook but your mailbox will appear. The @baruch.cuny.edu address of the mailbox will work fully for sending and receiving emails just like user mailboxes, but sometimes the @login.cuny.edu address might be visible.