BCTC News and Information blog

Deploying Email Fixes

BCTC has developed and tested the strategy for resolving the remaining email and calendar transition issues and will be deploying it to administrative offices over the coming days.

The steps include building a new Outlook profile that only talks to Microsoft 365 and making the baruch.cuny.edu address primary there. We are also simplifying access to shared mailboxes.

We are working to deploy this solution as quickly as possible to all administrative offices; we will be coordinating with divisional vice presidents to schedule on a per-office basis (as defined by the VPs and relevant managers). We need all staff in an office to be available in person or remotely accessing their office computer when the transition is made. Even though most of the changes will be deployed automatically, we will be available via Zoom during an office’s cutover to ensure that users can log in and access email, as well as configure access to any shared mailboxes.

If you have not been able to migrate your email to the new system, you will be instructed to access it through webmail at https://mymail.baruch.cuny.edu/ for the time being. We are nearing the ability to complete migrating maliboxes in an automated fashion in the background, a process that may take several weeks but will happen with no additional user intervention.

Email System Status May 20th

Summary: Emails sent through May 2nd are safe and always available through the Mymail web interface at https://mymail.baruch.cuny.edu/.  New mail is always available at https://outlook.office.com/. We will be changing the primary address for all accounts to baruch.cuny.edu soon, which should remedy most of  the issues described below. In the meantime, the Outlook web interface is a consistently reliable way to access old and new email if the Outlook clients are causing issues.

Priority = Faculty Email Support: We know the next two weeks are critical for faculty to send and receive email to and from students; to that end we want to recommend that Microsoft 365 mail accounts are always available on the web at https://outlook.office.com.  The web version is not only a fallback option for sending and receiving email, in many instances it can be your primary method for sending and receiving email on- or off-campus.  The Microsoft 365 Outlook web interface is much more fully-featured than our old Mymail system.  Also keep in mind that the old Outlook Web Access is still fully available for referring to any old email, calendars and contacts you might need to access at https://mymail.baruch.cuny.edu/. The links to the old and new accounts are posted on the Quick Links menu on the College’s web site. 

Changing primary email address in Microsoft 365 to Baruch.cuny.edu: Currently, may email addresses are displaying in the CUNY login format: firstname.lastname## @ login.cuny.baruch.edu. Please be assured that this only temporary and your email address has not changed. Your email address is still firstname.lastname @ Baruch.cuny.edu. The temporary setting of the Microsoft 365 email address away from Baruch.cuny.edu was done to allow both accounts to be visible in a single instance of Outlook for Windows.  However, it is causing other issues with sending and receiving email.  We will be setting all accounts email addresses in M365 to @baruch.cuny.edu shortly after the end of the semester.  You can also ask to have your address changed to @baruch.cuny.edu sooner if you have no need to access the old and new servers in Outlook for Windows in the same profile.  Changing the default mail address to @baruch.cuny.edu will necessitate making the Outlook for Windows profiles only use the Microsoft 365 account.  We are working on a process to do that for users automatically and will support users directly as necessary.

Old emails, calendars and contacts: Changing the default email address in the cloud to baruch.cuny.edu will change how you can access old email on the old server. We will be working with users and offices who may still need to have old email (and calendars and contacts) available in Microsoft 365 and will be providing guidance on migration of email later this summer. Access to old email that has not yet been migrated will be through https://mymail.baruch.cuny.edu/ for the time being. We are encouraging users to only connect their devices with the Outlook client and mobile apps only to the Microsoft 365 environment and if they have not migrated their email to use Mymail to search mail when needed at this time.

Resource Mailboxes:  Resource mailboxes, which are shared mailboxes used by administrative offices of the College, cannot receive mail from senders outside of the CUNY M365 environment when the @login.cuny.edu address is used. We must change the addresses associated with all resource accounts to the baruch.cuny.edu address as soon as possible. We will be providing guidance to users regarding this change in the next few days.

Resource mailbox users have noticed that the message folders show up automatically in their M365 profiles on Outlook for Windows, but they cannot send messages the same way as before—notably the messages do not show up in the “Sent” folder of the resource accounts.  Adding the resource account as a separate email address in the profile does work, but will cause duplicate folders to appear in your folder list.  We are investigating removing the auto-mapping of resource accounts and relying on adding the email addresses manually moving forward.  There are also complications if you have not moved the resource accounts and users of them to having their Baruch address as primary in M365.  Again, in all cases opening the mailbox in Outlook 365 Web allows you to use the boxes until the client configuration is finalized.

Calendar Migration: We are aware that meetings (calendar items with multiple attendees) migrated to M365 are not properly updating for all participants when the meeting organizer makes a change to the meeting. We are investigating the cause with CUNY and Microsoft, but it is likely that these issues will be resolved when we set the primary email address in M365 to baruch.cuny.edu. In some instances, a user may need to create a new calendar item in the M365 calendar for a meeting that needs to be changed and instruct the other invited participant(s) to remove the old event from the calendar manually.  We expect to understand more about this in the coming days.

Additional technical background:  The bulk of the challenges we are seeing with email at this point are around the Windows Outlook configuration.  The challenge is that the baruch.cuny.edu address exists both on our local server and on the Microsoft 365 CUNY tenant.  Different versions of Outlook try to find things first on Microsoft 365 (including Outlook 2019 and later) and make it challenging to access the old server and new system at the same time, or even to access the old server at all with the Windows Outlook Client.  

We are having other issues with some @login.cuny.edu user mailboxes not being able to receive messages from outside of the CUNY tenant, which are basically off-campus addresses.  This is the documented behavior for resource mailboxes (which is why we’re changing them back very soon) but for users is because of a configuration error that CUNY will fix for us.

We are still seeing other miscellaneous issues around delegation and rights assignments, especially to distribution lists and shared mailboxes.  We are working with CUNY to devise the best methods for moving forward.

May 5th email status update

We are continuing to address the issues related to the M365 email cutover. If you are experiencing problems accessing your email on your Baruch-issued device, please follow the instructions that explain how to remove and add your Outlook account in the video below.

If you are still experiencing problems with your email after following the instructions in this video, please email the helpdesk with Outlook Registry Key Needed in the subject.

May 4th email status update

The cutover to M365 email occurred yesterday. Email messages are now arriving in users’ M365 accounts. Outgoing messages are also being sent via the M365 service, rather than our on-premises server. However, there are changes to our migration plan due to issues discovered in the final stages of the transition. We will describe these changes below.

Outlook on Windows Devices

We had numerous issues with Outlook on Windows where the old and new email accounts were not appearing in the same profile as it was before the cutover. In addition, users are experiencing other issues, such as pop-up windows requesting an account login. Working with CUNY Central and Microsoft Support we determined that there was due to the on-premises and cloud servers having the same primary email address. To regain the previous functionality, we restored the configuration on the cloud server so that the firstname.lastnameXX@login.cuny.edu address is the primary one affiliated with your M365 mailbox. M365 is still fully functional with the firstname.lastname@baruch.cuny.edu address, and all mail addressed to @baruch.cuny.edu email addresses is only going to the M365 mailboxes. You must access the M365 mailbox to receive your email. While some email may go out with the @login.cuny.edu address, that should not affect your ability to receive email to your @baruch.cuny.edu address. You do not need to share your @login.cuny.edu email address. If you wish to not have your @login.cuny.edu address go out to people we can change your primary email in M365 back to @baruch.cuny.edu, but you will no longer be able to have both accounts in the same Outlook profile. You can have them in different profiles or use mymail.baruch.cuny.edu for access to your old email. If you have take the time to put the old email you need in the M365 system you can likely disconnect from the old server and we can make your @baruch.cuny.edu address primary which will resolve issues. You can also use the Outlook web client to send email as @baruch.cuny.edu from your M365 account (but it must be selected manually unless it is your primary address)

This configuration change will restore the behavior of both mailboxes being visible at the same time in Outlook. We are finding that many computers need to have a new profile created to use the accounts properly at this point. We are deploying staff as quickly as possible to help users who need assistance as well as providing a special chat room to help people individually if possible.

This change away from the baruch.cuny.edu email being primary in the cloud is a temporary change that we will be changing back in the near future. In fact, once you have either migrated your email to M365 or decided to not migrate your mail we can change your primary email in M365 back to baruch.cuny.edu and will instruct you to remove the on-campus baruch.cuny.edu email server from all your devices. It is important you work to either migrate your email or use Webmail only for referring to email as soon as possible.

Outlook for Mac, Apple Mail for iOS, and Outlook App for iOS and Android

Users who have configured their mail reader for the new M365 account on iOS devices can access their legacy and new mail from an integrated display as we planned. This includes users of Outlook for Mac. While we were seeing some issues of slowness to the on-campus server from mobile devices, these are ameliorated by no new mail coming to the client.


There are 2 separate login processes to retrieve M365 email and the legacy Baruch email. The “Quick Links” drop down menu on the College’s web site lists them separately under “Faculty/Staff” as:

Email (starting May 3, 2022) — This uses CUNY Login
Email (thru May 2, 2022) – This uses Baruch username

If you are having client issues Webmail is a safe way to access your email and should always present the correct mailbox.

Resource mailboxes

For most users their resource accounts assigned to them are appearing in the Windows Outlook client automatically. To access a Resource Account mailbox, go to the upper right corner of the M365 Webmail window and click on your name. Select “Open another mailbox”. When the entry form pops up type the name of the Resource Account and press “Open” (it will search if you don’t know the exact name.) If more than one choice appears, select the appropriate Resource Account.

To manually add the resource mailbox to Outlook for Windows, you will go to File/Account Settings/Account Settings, and select “new” in the box. You will need the @login.cuny.edu name of the resource mailbox which we will be distributing to authorized users. You may need to re-enter your CUNY Login credentials and restart Outlook but your mailbox will appear. The @baruch.cuny.edu address of the mailbox will work fully for sending and receiving emails just like user mailboxes, but sometimes the @login.cuny.edu address might be visible.

Problems with Outlook clients on campus

We are having numerous issues with Outlook on campus, some of the symptoms are:

  • Frequent popups for authentication, which no combination of username/password will work for
  • Loss of your on-campus baruch.cuny.edu email
  • Slowness and reduced performance
  • Not being able to receive or send new emails

These issues are being caused by configuration changes we are making at Baruch and CUNY which are causing Outlook to behave differently depending on how it is configured, the version of Windows its running on and other factors. Since we are in the midst of our email transition some of these inconsistencies are unavoidable.

We are pushing out a configuration change that will help to fix many of these problems. Most users will have no problems after Friday evening when this fix is deployed on campus Windows computers.

If that fix does not cause your Baruch.cuny.edu mailbox to work normally on your desktop, we are asking users to remove their M365 mailbox for the time being. You will add it back on Tuesday when mail is then going to that mailbox.

  1. Go to “File” and then select “Account Settings”, and then “Account Settings” in the dropdown box:

2) Along with your baruch.cuny.edu mailbox, you may see a “login.cuny.edu” mailbox; if you do, remove it (it was already removed here) by selecting it and clicking “Remove”:

3. Restart Outlook.

NOTE: If you still have problems with Outlook after this, you may need to build a new Outlook profile, but BCTC can assist with that.

If you’re having trouble with Outlook on the desktop you can always get to your email by going to https://mymail.baruch.cuny.edu which will contain your up-to-date copy of email.

These issues will only be a concern until May 3rd when all Baruch mail will go to the Microsoft 365 mailbox. We will provide further instructions on how to maintain your Outlook then if necessary.

Configuring your iOS or iPadOS device for M365 with the Apple Mail app

  1. Open the “Settings” app, and select “Mail”:

2. Select “Accounts”:

3. Select “Add Account”:

4. Select “Microsoft Exchange” as the account type:

5. Enter your CUNY Login address in the “Email” field. You can enter whatever you like in the “Description” field. When it asks if you want to sign in to your login.cuny.edu account with Microsoft, select “Sign In”:

6. You will be presented with the CUNY Web Applications Login. Enter your CUNY Login address again and your CUNY Login password:

CUNY Web Applications Login

7. Leave all the checkboxes selected in the screen below:

8. That’s it! You’ll see your M365 mailbox in the list of accounts:

Configuring your M365 Email Account on Outlook for Mac

  1. Select “Outlook/Preferences” from the menu bar:

  2. Select “Accounts”:

  3. Go to the plus sign at the lower left of the accounts list, and select “New Account”:
    New Account

  4. Enter in your CUNY Login address (firstname.lastname##@login.cuny.edu) in the email address field:
    enter your CUNY Login

  5. Enter your CUNY Login and password in the CUNY Web Applications Login screen:

    CUNY Web Applications Login

  6. Click “Done” at the screen after you log in:

    Click Done


  • These instructions are for Outlook for Mac 2019 or later.

Configuring your CUNY M365 Email account in Outlook for Windows

  1. Go to “File” in Outlook”:
    File option in Outlook menu

  2. Select “Add Account”:
    Add Account

  3. If prompted for the account type (depending on the versions of Outlook and Windows you may not see this screen), select “Microsoft 365”:
    Office 365 should be chosen.
  4. In the dialog box, type in your full CUNY Login username (firstname.lastname##@login.cuny.edu). Note: If you have Teams or OneDrive on your computer and are logged in to your CUNY Login account, this box may already be filled with your CUNY Login:
    Enter your CUNY Login address in the box
  5. You will be directed to the CUNY Web Applications Login page:
    CUNY Web Applications Login

  6. You will be prompted to restart Outlook:
    Restart Outlook for changes to take effect.

  7. Restart Outlook and you will see both your current baruch.cuny.edu mailbox and your new Office 365 mailbox:


  • In some instances you may not be prompted to enter your CUNY Login credentials. This may happen if you’re currently logged into OneDrive or Teams on your computer. It will depend on the version of Windows and other applications you’re running. But if you’re not prompted to log in and you have other Microsoft apps logged in with your CUNY Login credentials that is normal
  • The menu items above may look slightly different whether you have Office 2019 or the Office 365 version of Outlook installed on your computer. Most Baruch office desktops have Office 2019; if you downloaded Outlook on your home computer to use during the pandemic you probably have Office 365.
  • These instructions do not work for Office 2016 or earlier. Office 2019 or later is the supported version of Outlook for access to M365.
  • You do not need to use the Baruch VPN to access either your current baruch.cuny.edu Exchange email or the login.cuny.edu M365 mailbox.

Transition to Microsoft 365 Email Platform

Transition to Microsoft 365 Email Platform

Dear Faculty and Staff,

We are pleased to announce that Baruch College is replacing our current Microsoft Exchange email system with Microsoft 365 (M365), a cloud-based email system that will greatly expand our capacity to store, share, and synch work files with students, faculty, and staff from a variety of devices.

All CUNY campuses are moving to Microsoft 365, and Baruch is fortunate to be among the first colleges to make this transition. Baruch’s student email platform made this transition more than 10 years ago, and both Queens and Lehman colleges have already moved to M365 for students, faculty, and staff, and we benefit from their experience.

This transition is an important milestone in the College’s move to a single account name and password for applications that support your work, such as Teams, Zoom, and Dropbox.

What’s Changing, What’s Not

Your email address will remain the same (firstname.lastname @ baruch.cuny.edu) and you will continue to have access to the messages in all your current Outlook folders. 

The change is mostly on the backend. Our current email is hosted on Microsoft Exchange servers running at Baruch. Moving to M365 will reduce our dependence on on-campus resources, increase reliability and availability of our email, and allow us to take advantage of newer features that Microsoft offers. As outlined below, BCTC will configure all Baruch computers for M365. However, if you currently read email from your personal devices, you will need to enter in the new server address. BCTC will help you with this (as described below) and we have scheduled time leading up to the transition to do this.

M365: Opportunities to Learn More

We have developed numerous ways for you to learn more prior to the transition, and to optimize M365 afterwards.

  • M365 Transition FAQ page: This resource area provides answers to questions that we anticipate you may have. Please visit frequently for updates.
  • M365 Transition Liaisons: BCTC has been working with a College-wide team of M365 Transition Liaisons who were appointed by Cabinet members to work with BCTC to understand M365, the schedule for implementation, and methods for troubleshooting any issues that may arise. The list of M365 Transition Liaisons is available on the FAQ page. Transition Liaisons will also be able to guide you through migration of items from the Baruch mail system to M365, and guide you through specific business issues you might have.
  • Drop-in Zoom Sessions: Over the next few weeks, BCTC will be hosting a series of Zoom drop-in sessions that you can join to see a project overview and to have your questions answered. The dates are being finalized and will be distributed next week.

M365 Transition: Timeline

The transition to M365 will take place in the following stages.

  • After close of business on Friday, April 15, CUNY will enable cloud-based M365 mailboxes that use your CUNY Login (firstname.lastname## @ login.cuny.edu). While you will use your CUNY credentials to log onto the system, your email address will not change. It will remain: firstname.lastname @ baruch.cuny.edu.
  • From Monday, April 18, through Thursday, April 28, email will continue to go to your Outlook inbox as we prepare for the transition.
    • BCTC will configure Baruch computers to use the CUNY Login account for M365 access.
    • We will also offer guidance on how to drag and drop your old email and calendar appointments to the new M365 environment.
    • The Help Desk and facilitators in the Zoom sessions will guide you on how to set up your home computers and mobile devices to access your M365 mailbox, both with apps and on the web. 
  • On Thursday, April 28, new email will start flowing into your M365 mailbox.
    • Your Outlook mailbox will remain available for reading and moving old email, but it will no longer receive new email. 
    • BCTC will ensure that mailing lists and other resources are available and working properly.

The Help Desk and the M365 Transition Liaisons will continue to be available after the final cutover on April 28.

We look forward to seeing you in Zoom and hope you will visit the growing M365 TransitionFAQ page for additional information. Thank you in advance for your cooperation and understanding as we make these important updates to our technology infrastructure, which will help make our suite of online tools more secure, flexible, and increasingly robust. 


Michael Richichi
Assistant Vice President of Information Technology and Deputy CIO

Baruch College M365 Email Transition Frequently Asked Questions

M365 Email

Last update: May 4, 2022

The transition has completed but we will be working to resolve issues with some email clients. See https://blogs.baruch.cuny.edu/bctc/2022/05/04/may-3rd-email-status-update/ for details.

We have postponed the cutover of baruch.cuny.edu email to M365 to Tuesday, May 3rd to ensure that users are fully ready for this transition.

We will be moving new email from going to the Baruch servers to the M365 system after 9am on Tuesday, May 3rd. If during the transition you find that you cannot receive mail on your Outlook client or mobile device remember that old email can be accessed on the web via https://mymail.baruch.cuny.edu; and new mail will appear on your M365 mailbox at https://outlook.office.com/.

We have had some issues with Outlook for Windows clients accessing Baruch email as we begin the M365 transition. This is partially due to the CUNY Microsoft 365 environment being configured for the Baruch email addresses and Outlook finding those addresses in the cloud. We are deploying a fix which mitigates many of these issues. In some cases you may need to temporarily remove your M365 mailbox. More information is available.

Please note that in most cases Outlook will work with the M365 mailbox; we are working on a solution to ensure you can still access your old Baruch mail without conflicting with the new M365 system.

Online help with M365 mailbox configuration issues will be available at the following times These will be “open house” style sessions where you can drop in and ask questions and usually receive direct remote support. You do not need to attend the entire session:

The sessions may also be staffed outside of these times or have someone available to help; if you connect and there are no BCTC staff in the room when you connect, wait a few minutes and they may enter the room to help if available. We are trying to provide self-service instructions for profile rebuilding for those who wish to do it on their own.

The following instructions are currently available:

Please keep in mind that no email will be going to the Microsoft 365 mailbox until May 3rd when Baruch.cuny.edu email is changed from going to the Baruch servers to Microsoft 365.

At this point we are not recommending trying to have your new and old Baruch email in the same Outlook profile on Windows—they are incompatible and will produce unpredicatable results. We recommend using a separate email profile or access to https://mymail.baruch.cuny.edu for access to old email; and recommend using Outlook to create a PST file backup and restoring it to the M365 system.

Users can start moving their email to M365 at any point and do not need to complete moving email before the 3rd; the old email system will remain available in read-only mode and email can be moved at users’ convenience. Configuring the new email box in advance is to ensure seamless reception of email after May 3rd. New email until May 3rd will continue to go to your baruch.cuny.edu account; after May 3rd it will go to your login.cuny.edu account.

Keep in mind that even though you use your login.cuny.edu account to access M365, your email address will not change. Once we cut over on May 3rd your firstname.lastname@baruch.cuny.edu email address will work normally with your @login.cuny.edu account.

Resource Mailboxes

All resource mailboxes currently active will be available on the new system, and will be created on M365 in the next few days, with all delegations preserved. Users will be able to add their resource mailboxes to Outlook as they have in the past. Instructions will be posted when the mailboxes are created. If you wish to copy email in a resource account from the Baruch servers to M365, you should designate one person with access to the mailbox to do the transfer.

Recording Available

A recording of the March 31st information session is now available at this Dropbox link. You will need to use your CUNY Login to access the link. Slides are available here.

What is being done?

On Tuesday, May 3rd, Baruch College is replacing our current Microsoft Outlook email system for faculty and staff with Microsoft 365 (M365), a cloud-based email system that will greatly expand our capacity to store, share, and synch work files with students, faculty, and staff from a variety of devices. Moving to M365 will reduce our dependence on on-campus resources, increase reliability and availability of our email, and allow us to take advantage of newer features that Microsoft offers.

Please note that only faculty and staff (including retirees with email access) will be making this transition. Students have been on Microsoft 365 email for over ten years and their email system is not changing.

What happens to new email messages addressed to my @Baruch.cuny.edu address “before” and “after” the cutover?

Your email address will not change. All new incoming email addressed to your existing Baruch.cuny.edu email address will be sent to your M365 mailbox after cutover. You will know that cutover has happened for you when you receive a final email in your Baruch College mailbox stating where to find new messages addressed to you. (To clarify, email sent to your @Baruch.cuny.edu before cutover will go to your Baruch College Mailbox. Any email sent to your @Baruch.cuny.edu after cutover will go to your M365 Mailbox.)

Will my email address(es) change?

No. Your email address will remain the same (firstname.lastname@baruch.cuny.edu). If you have email aliases from previous Baruch email systems or for other reasons those aliases will also be moved over to the new system. Email addresses for departmental and resource accounts will also be mapped from the current Baruch system to the new system.

The system and login credentials you use to access your email will change. You will no longer use your Baruch Username (AD account) credentials to access your email. You will use your CUNYfirst login credentials (firstname.lastnameNN@login.cuny.edu) and log in to your CUNY M365 account like you currently do for Teams, SharePoint, and the Office applications on the web.

Why is it changing?

Currently, our email client system operates on local servers located at the college. Network congestion, service provider service interruptions, hardware issues, unplanned network outages caused by electrical blackouts, and other circumstances that are out of our control have placed a large strain on our system. This strain has led to more frequent service interruptions than we find acceptable.  Microsoft is developing new features for email in M365 first and is able to scale for performance and reliability in a way that we cannot.  Cloud-based email is the standard for nearly all organizations moving forward and has become the standard way to provide email in higher education.

What are the benefits?

The transition to Microsoft 365’s cloud-based email system provides increased reliability, enhanced cybersecurity features, efficient single sign on (using CUNYfirst credentials), 24/7 Microsoft support and accessibility features.

When will I have access to the new Microsoft Office 365 cloud mailbox?

The transition to M365 will take place in the following stages.

  • Week of April 25th, 2022 (date TBD), CUNY will begin to enable cloud-based M365 mailboxes that use your CUNY Login (firstname.lastnameXX@login.cuny.edu). At this time your firstname.lastname@baruch.cuny.edu email will still be going to Baruch’s email servers.
  • From Monday, April 25th, through Tuesday, May 3rd, email will continue to go to your Outlook inbox as we prepare for the transition.  This is the time you can configure your personal mobile devices to access your CUNY M365 mailbox, and you can start copying over calendar events and emails from your Baruch.cuny.edu email account to your CUNY M365 Mailbox.
  • On Tuesday, May 3rd (after 9am), new email will start flowing into your M365 mailbox.

Your Baruch Outlook mailbox will remain available for reading and moving old email, but it will no longer receive new email. BCTC will ensure that mailing lists and other resources are available and working properly in the CUNY M365 environment.

How do I access my Office 365 Cloud Mailbox via the web?

To access your Office 365 cloud mailbox, go to https://login.microsoftonline.com/ or https://www.office.com/, and login using your CUNYfirst Login credentials: FirstName.LastName##@login.cuny.edu (XX being the last 2 or 3 digits of your EMPLID). Open your Outlook app to view new email. Please note that you will no longer receive mail in your old Baruch mailbox after cutover. You will be able to start accessing  the cloud mailbox about 10 days before cutover. This link will also replace the “Faculty/Staff Email” link in QuickLinks on the Baruch website.

Will I be able to access content from my old account/mailbox?

Yes. You will still be able to access content from the Baruch.cuny.edu mail server. You can migrate messages or folders from the Baruch.cuny.edu mailbox to the CUNY M365 mailbox by dragging and dropping messages in Outlook from your old email account to the newone. Outlook for Windows will not allow the old and new email accounts to exist reliably in the same profile so you may not be able to drag and drop between systems. Outlook for Mac may still allow both servers to be visible.

Will my Inbox/folders/emails from @Baruch.cuny.edu automatically be migrated to the new system?

No, your old emails will not automatically be migrated to the new system. If you wish, you may copy some or all of the content to Microsoft 365 email. Allow for an acceptable amount of time to move over your inbox/folders/emails as depending on the size, can take several minutes to several hours. Windows users can create a PST backup of their Baruch email and import it into M365; you can in fact do this multiple times and only changes will migrate each time. Instructions for this are available here.

What if I do not have a CUNYfirst account?

We are working closely with CIS to provide a full list of individuals associated with Baruch College. These individuals will have email accounts configured in the new system. We will provide updates regarding this process.  In nearly all cases anyone affiliated with Baruch has an employee account or has been created as a Person of Interest (POI) with CUNYfirst access.  Also we are working on properly converting users with multiple affiliations; in the event that your primary affiliation is another CUNY campus using M365 cloud email, your primary affiliation will control the default sending address for your account (but replies will default to the address the message was originally sent to).

What if I’m a retiree?

Retirees who have retained access to Baruch email will continue to do so after the transition. We are identifying retiree accounts and working with CUNY to make sure you have a CUNY Login to access the system.

Can I still send email from mymail.baruch.cuny.edu after the cutover?

No. On the date of implementation/cutover, you can only access new content and send email from your Microsoft 365 account.  Mymail.baruch.cuny.edu will no longer be configured to send or receive email to ensure that everyone makes the transition to CUNY M365 email.

Will we lose our old emails? Are we able to keep all emails we have stored?

You will not lose old emails. You will retain and have access to your old emails. However, you must manually move email over to the new email account if you wish to have your new emails and old emails in the same place.

Will a student’s (whose student access was already available to them) account combine after the transition with their staff/faculty email?

No, they will remain separate. you’ll log into your student account with @baruchmail.cuny.edu and to your staff/faculty account with your @login cuny.edu.

Is this system CUNY-wide?

All faculty and staff at any CUNY campus can access most Microsoft 365 services except for email at this time.  Queens, Lehman, and some other campuses have already moved email to Microsoft 365 as well.  Several other schools will be migrating to M365 email at the same time as or shortly after Baruch does.  Eventually most if not all CUNY campuses will be using M365 for email.

Are my old emails being migrated? Does transfer of email content happen automatically?

No. this transition does not include migration of old email content to the new system. We are in the process of creating documentation training videos and resources so that users can migrate or transfer or copy the emails that they want into the new system.

What about contacts and calendar items?

Calendar items and contacts can be migrated with the PST file migration above.

Will the rules I’ve set up in my inbox for different accounts transfer as well?

You will need to export and import your rules to transfer them. Rules can only be exported and imported with Outlook for Windows. Otherwise you would need to recreate them in M365

How many days, will the old system be running or accessible for us to have enough time to do the migration ourselves?

We will keep the old email system available for the foreseeable future.

What methods for accessing my email will be supported?

We will continue to support the native Outlook clients on Windows, macOS, iOS and Android and will configure Outlook on all Baruch-provided Windows computers to access email on the new system and provide instructions on how to configure personal and home devices to access these services.  We will also support M365 on the web which will be a much updated version of the Outlook Web App you’re used to using on the web to read and send email.  We also suppor the standard mail apps on macOS, iOS and Android for sending and receiving email and synching with native calendars and contacts as appropriate.

Although not formally supported by BCTC any POP or IMAP client that supports modern authentication will also work with Microsoft 365.

In order to migrate email from the old account to the new system, which email clients will I be able to use? Can we migrate email via a browser?

Email copying from the old system to the new one will be fully supported by BCTC in the Outlook app for Windows and MacOS. Emails cannot be copied in Outlook Web App or the M365 Web application because multiple accounts cannot be loaded into a single web interface.  Other ways of copying email may work but will not be supported by BCTC.

What training is being offered?

We will provide full documentation, offer virtual training and additional resources.  We will be having several Zoom open houses to describe and demonstrate the M365 environment, and then after your CUNY M365 mailbox is enabled we will have sessions to show how you can copy your information from the Baruch email system to your CUNY M365 mailbox.

In addition, we are working with representatives from the schools and divisions to support the user community. These divisional liaisons will be able to guide you through email migrations, client configuration, and other departmental-specific items that you may need assistance with.

Area Liaison
Zicklin, Weissman, Marxe Schools School Technology Coordinators
College Advancement Naimah Smith
Academic Affairs Kara-Ann Pearson
Administration and Finance Latoya Clarke
Enrollment Management Alexandra Lozada
Student Affairs Justyna Socha
Faculty Senate Vitaly Berdyakov

Is this system accessible?

Yes! Microsoft 365 is constantly being updated to support the latest accessibility standards. Read more about accessibility features here

Additional Guidance for Faculty on Zoom Meetings

On December 29th Baruch changed Zoom authentication from the Baruch username and password to using the CUNY Login to access Zoom.  We are working through some user issues and would like to make the following recommendations to faculty

  • The “Baruch.zoom.us” option for SSO no longer works—users must use “cuny.zoom.us” as the SSO option to log in, and authentication will redirect to the CUNY Web Applications Login screen which takes your CUNY login id (firstname.lastnameXX@login.cuny.edu) and your CUNY Login password.
"Sign In with SSO" window shown with "cuny" in the company domain field to make "cuny.zoom.us"
  • When adding alternative hosts, or preloading breakout rooms in Zoom, you must now use a student’s CUNY Login ID since Zoom now knows the user as their CUNY Login and not their @baruch.cuny.edu or @baruchmail.cuny.edu email address. CUNY Login IDs are available on CUNYfirst course rosters but will need the @login.cuny.edu appended to them (this spreadsheet might help).
  • The “CUNY Users” option for authenticated users only was not working correctly until recently.  It now should allow any account that ends with “cuny.edu” to connect to a meeting restricted with that option.  If you have changed your authentication options you may need to reset them to the account defaults to see this change.
Option for authenticated meeting participants with the "Reset" option visible on the top right of the screen
  • You will also need to remove and reset authentication options for meetings set with the old option.  You should see “*.cuny.edu” as the domain restriction for the “CUNY Users” setting.
The "Only Authenticated users can join" checkbox with the "CUNY Users" option selected, showing "*.cuny.edu" as the domain for authentication.
  • Please note that the “Baruch Users Only” option will NOT work for any student in your classes who has a primary affiliation with another school.  Their username will be in another CUNY colleges’ Zoom account.  We strongly recommend against using “Baruch Users Only” to protect classes and to use “CUNY Users” to ensure all CUNY students can get to the class.
  • Most student login issues are due to using “Baruch.zoom.us” instead of “cuny.zoom.us” for SSO.  However, students who have transferred to Baruch from another CUNY school may receive a message that they need to verify their account by checking an email sent to their @login.cuny.edu address.  In most cases this goes to their preferred email in CUNYfirst, which may be their Baruchmail account, another CUNY email account, or a personal account.  They need to verify their preferred email address setting and look for that verification message there.  This is because their user ID must be moved from their old school to Baruch and verification is needed.  If for some reason they have not received that email to any of their accounts in CUNYfirst they should open a ticket with the Helpdesk who will coordinate with CUNY CIS to resolve the issue.
  • If there are issues with users being unable to access meetings due to authentication issues you can disable the “Require authentication to join” (or “Only authenticated users can join”) option for meetings until the user issues are resolved.  As always, all meetings should be authenticated with a passcode and/or waiting room.
  • There are four CUNY colleges not using CUNY Login for Zoom:  BMCC, John Jay, Hostos, and City College.  Using CUNY Login to access Zoom will not work at all for students whose primary affiliation is at those schools.  We are instructed to have them use the Zoom account provided by their primary institution.  This should work even for classes requiring authentication if the “CUNY Users” option above is used.
  • We’ve had several faculty report challenges with having both the “Require authenticated users to join” and “CUNY Users” selected, and the meeting requires registration, as the registration page behaves a little differently than most people expect. The registration will only allow the address of a valid Zoom account to register. For Baruch users now this is the @login.cuny.edu address of the user, not their email address. It will not work for a cuny.edu email address that is not affiliated with a Zoom account (so your email address at @baruch.cuny.edu or @baruchmail.cuny.edu will not work for registration).

The Helpdesk is trying to resolve problems as quickly as possible with student authentication issues, including working with CIS to resolve issues beyond Baruch’s control. Following the guidance above should help reduce issues the BCTC Helpdesk has to deal with moving forward.