Zoom Meeting Changes

Please be advised that as of September 27th, all Zoom meetings will either require a passcode or a waiting room. There are more details available at https://support.zoom.us/hc/en-ushttps://support.zoom.us/hc/en-us/articles/360045009111.

Please note that according to the CUNY Zoom Security Protocol, all CUNY Zoom meetings should have a password as per CUNY policy. Having a password or a waiting room are two important ways to reduce the possibility of Zoombombing in your meeting.

How to Request and Use a Loaner MiFi Hotspot

T-Mobile Hotspot


Baruch College students who do not have Internet access at home may request to borrow one of the MiFi hotspots that the University has provided. The units use a T-mobile plan that is covered by the University.  There is no cost to students.  The loan period is the semester.

The supply is very limited.  Priority will be given to students based on financial need.

To Submit a Request

Complete the request form.

To Connect to Wi-Fi

The T-Mobile hotspot has been pre-configured and is ready to use. When you receive the device please do the following to start using it.

  1. Press and hold the Power button for 3 seconds to turn on device.
  2. Power LED light settings:
    a. Light off –power is off.
    b. Light on, solid – power is off, device is charging.
    c. Light on, blinking – power on, operating normally.
  3. When the device is on, press the Power button quickly to go through device menu and information. This will toggle the display to show Home screen, data usage, Wi-Fi name, Wi-Fi password, Web Admin URL, and back to Home screen.
  4. You will need the Wi-Fi name and Wi-Fi password to connect to the hotspot.
  5. On the device you want to connect to the Hotspot; find the Wi-Fi name (FranklinT9####). Click connect and enter the Wi-Fi password from your hotspot display.

To Change the Password

  1. Connect your Wi-Fi-capable device to the T9 Wi-Fi.
  2. Open a web browser and navigate to http://mobile.hotspot or
  3. Click Settings in the navigation area.
  4. Select the Wi-Fi Settings tab.
  5. Change the password that appears in the Password field.


How Baruch College Students Can Request to Borrow Equipment


When the Newman Library reopens on August 25, 2021 equipment loans will resume at the technology loan desk.  Loans will be transacted on site in the Library.  The items available for loan and the associated loan periods are listed on the Library’s technology loan services page.  A few items are available for semester-long loan while supplies last.  They may be requested using the equipment loan form

The College’s main student computing lab, the Kaplan Computing & Technology Center, will be open by appointment.  

The procedures listed below were used while the Library was not open for students to borrow from the technology loan desk.  Those procedures no longer apply.


Baruch College’s equipment loan program provides students with Chromebooks, iPads, laptops, and other devices that support online learning.   At this time the equipment is being mailed to requesters.  There is no cost to borrow equipment and the loan period is for the semester. 

To Submit a Request:

  1. Log into CUNYFirst.
  2. On the CUNYfirst entry screen look for the section headed “Tell Us Your Tech Needs”.
  3. Click on the link to the “CUNY Technology Needs Form.”
  4. When the Survey Portal appears click on “Tell Us Your Tech Needs”.
  5. Answer the questions and submit the form.

Here is a video of the request process.

What Happens After You Submit the Request?

The technology loan staff review the request to make sure that the item is in stock.  If there is a problem with the request, you will be notified by email.  Otherwise, the information you submitted on the form will be used to produce the shipping label to get the device to you via UPS.  Shipments are done twice per week.  As soon as the item is ready to be shipped, you will receive an email message that will provide the information you need to track the delivery.  If you do not hear anything in a few days, it means that you submitted the request just after a shipment batch was prepared.  Your device will be included in the next shipment batch.  Please do not resubmit a request, because a duplicate order will cause a delay in shipping the item in the original request.


Remote Access to our Student Computer Lab

Baruch students can now remotely access the software on the computers in the main student lab (Kaplan Center) using BCTC’s new Online Labs application (https://onlinelabs.baruch.cuny.edu).

This is especially helpful for students who are working with devices that cannot support the installation of software that is required for their courses.

This remote access service is designed for the use of software that is installed on the lab computers.  It should not be used for software that is delivered via the CUNY Virtual Desktop (https://www.cuny.edu/about/administration/offices/cis/virtual-desktop):  SPSS, SAS, ArcGIS, Mathematica, Maplesoft and Matlab).  Also, it should not be used for access to Adobe Creative Cloud in classes that require its use.

Access is limited to Baruch students.  Faculty and staff should continue to use VPN to access the software on office computers.

Arthur Downing
Vice President for Information Services and Dean of the Library

What account do I use?

At this time there are several accounts you might use at Baruch to access College and University resources. For more information on the different types of accounts, we have another blog post that describes what they are and how to access them. This page will tell you which account you use for which service.

ServiceCUNY LoginBaruchmailBaruch Username
CUNY OffersX
Student emailX
Office apps (students)X
Office 365 (faculty/staff)X
Campus computersX
Online LabsX
VPN (faculty/staff)X
Digital Measures (faculty)X
Interfolio (faculty)X
CUNYfirst MyInfoX
EAB NavigateX
Adobe Creative Cloud (students)X
Adobe Creative Cloud (eligible faculty/staff, use Baruch email address as login with Baruch password)X
Library Catalog/accountX
Library online databasesX
Bearcat PortalX
Campus Wi-Fi (“baruch”)X

How to log in to Zoom

NOTE: CUNY has licensed Zoom for the entire University, and many schools are now using their CUNY Login to access Zoom.  Since Baruch independently licensed Zoom back in March, we are still using the Baruch username and password for access to Zoom.  We will be moving to CUNY Login but need to plan the migration of accounts and content before that happens.  For now please use your Baruch username and password to access Zoom.

Many Zoom meetings will require you to log in to your Baruch account to access the meetings  This is for security reasons–by requiring authentication we can both restrict sessions to members of the Baruch community, and be more able to track users if they disrupt a session.

You can see instructions on how to log in at https://support.zoom.us/hc/en-us/articles/201800126-Signing-in-with-SSO.

All faculty, staff and students are eligible for a Zoom account and in fact will have one automatically set up the first time they log in via SSO.  BCTC doesn’t need to do anything to set up your Zoom account, you can just log in.

If you’re a student, you may not know your username or password.  You can look at instructions on how to claim your account at https://www.baruch.cuny.edu/bctc/baruchusername/student.html.  If you have previously claimed your account and do not remember your password, you can try to reset it at https://mypassword.baruch.cuny.edu.  If you don’t remember (or have not set) your challenge questions you will need to email the Helpdesk.

Here’s what you will see when you go to



Screen when you go to https://baruch.zoom.us

If you click “Sign in” you will see the Baruch College login screen:

Login screen for Baruch College

This is where you type your Baruch username and password.  Once you do you’ll be in the Zoom web interface.

To log in from the desktop client, you select the “Sign in with SSO” option on the login screen:

Zoom desktop login screen

After which you will be asked to type in your organization name, which is “baruch”:

SSO Sign In organization enry

Your default browser will then open and you’ll be directed to the sign in page again:

Login screen for Baruch College

You will type in your username and password and will be directed back to Zoom.  In some cases your browser may ask if it can open the Zoom app.  Allow it to and the desktop Zoom client will open with you logged in.

Once again, the URL to get access to Zoom via your Baruch account is:



Welcome to Baruch! New Account Information for Faculty, Staff and Students

Whether you’re a new faculty, staff, or student joining us (virtually) at Baruch this fall, BCTC would like to welcome you to the College.

You will need access to your accounts to be successful.  There are two or three accounts you need to log into all your services at Baruch and CUNY depending on whether you’re faculty/staff or a student.

Types of accounts

Baruch username:  This account is for access for Baruch resources, such as network file shares, wireless access, and is the login used for Baruch desktop computers on campus, as well as access to Zoom, AdvisorTrac, and other services provided by Baruch.  For faculty and staff the Baruch username is the first initial and last name; for students it is the first initial, a period, and then the last name (for me “mrichichi” or “m.richichi”).  For faculty and staff this also provides access to your Baruch email account (firstname.lastname@baruch.cuny.edu).

CUNY Login:  This is an account provided by CUNY Central for access to services that everyone at CUNY has access to.  This is used for CUNYfirst, Blackboard, Dropbox, and Microsoft 365 access for faculty and staff.

Baruchmail:  All student email is provided through Baruchmail access at baruchmail.cuny.edu.  While the initial password for the account is the same as the Baruch username, the accounts are not otherwise linked and can have different passwords.  Baruchmail is also what students use to access OneDrive and online Microsoft 365 apps (such as Office apps.)  Student email addresses are of the format firstname.lastname@baruchmail.cuny.edu.

How to Claim Your Accounts


Baruch Username: As of July 1st, we have automated the creation of faculty and staff  Baruch accounts with our Account Management System (AMS).  New faculty and staff will receive an email with instructions to claim their account within 24 hours after personnel data is entered into CUNYfirst by HR.  It is critical that you complete all paperwork and provide all data that HR asks for in a timely fashion, as we cannot enable accounts without that information and verification of employment eligibility.

Once you follow the instructions sent to your email, and your account is created, you can start using your Baruch email address for all official Baruch business.

CUNYfirst:  You an go to https://managelogin.cuny.edu/ to claim your CUNYfirst account.  You will need your EMPLID which should have been in the mails to claim your Baruch username that you received from AMS above.  You will also need other personal information.  Your CUNY Login will be of the form firstname.lastnameXX@login.cuny.edu, where XX are the last two digits of your EMPLID.  Please note that this CUNYfirst login is NOT an email address.  Most services now dependent on the CUNY Login do know your Baruch email address and will use that as the email address for those services.  (Note, however, that some Microsoft 365 functionality that is dependent on using it for email instead of another system may not work properly.)


Baruch username:  Student account creation has some automated parts, but we do not have an automated email notification system to enable students to claim their account.  (We are working on this service.)  For now, Baruch usernames can be claimed at https://www.baruch.cuny.edu/bctc/baruchusername/student.html.  After entering in the required information you will receive both your Baruch username and Baruchmail email address.

Once you claim your account, it is highly recommended you go to https://mypassword.baruch.cuny.edu/, click “Edit Profile”, log in, and create challenge questions for if you need to reset your password.  Please make sure you pick answers you will remember (and are also not too easy for someone to figure out.)  This will also allow you to make sure your password is working correctly.

Baruchmail:  https://www.baruch.cuny.edu/bctc/baruchmail/    has information on how to access your Baruchmail account.  To log in you use your email address (firstname.lastname@baruchmail.cuny.edu) and your inital password as shown at the Baruch Username page.  You will then be asked to change your password, and to set up password recovery information.

Common issues with passwords

For students, while the initial passwords for Baruchmail and Baruch username are the same, they are not linked.  It is possible you changed one or the other and the passwords are different.

If you can’t claim your account, you may need to check with the appropriate Admissions office or the Registrar to ensure that your personal information is correct.

The Helpdesk will reset passwords to the default initial password.

In the future we hope to have more password reset options available.  We need to balance user convenience with security.

Why so many accounts?

CUNY is a big place.  We have multiple areas providing IT services for our community, and historically we have had different levels of coordination and different needs for the colleges and the central organization.  As we look to improve IT services across the College and University we are seeking to unify accounts under a single login, but such a process takes time and resources.  We are hoping to use the CUNY Login to authenticate to services that are both by CUNY and by Baruch College, and are actively working with CUNY CIS to make that happen.  Any such changes to user authentication will be planned and provided with as much warning and help as possible to ensure a smooth migration.

Drop-in Zoom Support Sessions for Faculty

BCTC is providing drop-in support sessions for faculty who need assistance with using Zoom in their courses.  Four full-time BCTC staff members will be available during each two-hour session that will be delivered via Zoom.




Task Force for the Future – Implementing the Initial Recommendations on Technology


On May 28, 2020 President S. David Wu charged the The Task Force for the Future with re-imagining how the College will deliver education and provide student services in the post-Covid environment.  On June 30, the Task Force issued its preliminary report with recommendations that apply to fall 2020 and build a foundation for the long term.  President Wu has assigned responsibility for championing the implementation of the recommendations regarding technology to Vice President for Information Services and Dean of the Library, Arthur Downing with the support of the Baruch Computing and Technology Center (BCTC).  Mike Richichi, the AVP for Information Technology who leads BCTC, is serving as a member of the Task Force.  This page will be one of the methods of informing the Baruch community about the progress of the implementation efforts.  Information here will be updated frequently. Questions and comments may be submitted to  cio@baruch.cuny.edu.

Recommendations with Current Status of Implementation

Subcommittee 2 – Faculty Support
  • “Students should be hired to provide remedial technical assistance to the instructor for each class and departments can designate a teaching mentor to work with faculty members who need less assistance: One suggestion is that a student be hired to assist the instructor (e.g., to be the Zoom host and operator) for each class, drawing on work-study or other funding. A way to help instructors less in need of intense remedial support would be for each department to designate a department “teaching mentor” or “master teacher” who would work with department colleagues individually or in small groups to address issues specific to disciplinary issues or pedagogies.”

Status: BCTC has posted a position for part-time student Zoom assistants on the Starr Career Development Star Search site.  BCTC is reallocating the portion of its student staffing budget that would have supported on-site lab assistants for this purpose.  The position description may be used by departments for hiring student assistants to support the use of Zoom and other instructional software.  BCTC has appointed a coordinator for this initiative and virtual training sessions for the student assistants will be provided.  Given that there will not be a sufficient number of student assistants to cover every course that needs one, BCTC is consulting with the deans of the 3 schools to identify the high priority courses.

Update (9/10): BCTC has hired and trained a team of student Zoom assistants.  Recruitment continues. The student assistants have been assigned to faculty based on matching the students’ schedules with the meeting times of the classes they will support. Student assistants are not  assigned to support courses they are enrolled in.  Instructors receive an email message introducing them to the student assistant.

Subcommittee 3 – Technical Support
  • “Faculty without the minimum necessary hardware should be given Baruch-issued laptops as soon as possible.”

Status: The College’s equipment loan program will be expanded.  On July 16, we received another large shipment of iPads and Chromebooks courtesy of  CUNY Central. Although these items are intended primarily for students, they may be loaned to faculty to support online instruction as well.  We are also ordering laptops based on specifications that will meet faculty requirements. CUNY Central is working with vendors to obtain a quantity discount that will be 40% in the case of the model that we have chosen.   Although this has delayed the purchase slightly, it will yield more units for faculty use.  BCTC is working with the deans of the 3 schools to identify the full range of equipment needs and set priorities for the fall.  We expect to have the lists from the deans during the week of July 27.  Almost all of the new faculty who will begin in the fall have opted to receive a laptop as their primary device in lieu of a desktop computer.

Update 9/10: The College began shipping Chromebooks and iPads to the faculty who requested them on July 29.  The laptops and MacBook just arrived and are being shipped to requesters.

  • “Peripheral devices should also be provided (e.g., inexpensive tablet/pen solution (e.g., Wacom) that can replicate whiteboard classroom experience.”

Status: Purchase requisitions have been submitted for 100 Wacom Intuos tablets  and 50 Apple pencils that may be used with the iPads supplied by CUNY.   BCTC is working with the deans of the 3 schools to identify additional needs.  The information received to date indicates that the following items are needed immediately (list is growing and will be updated):

Update 9/10:

      • Headsets (50) – The school technology staff selected the Logitech H650e. Distributed to faculty who requested them.
      • Wacom Tablets (100) – Delivered to faculty who requested them.
      • Apple Pencils (50) – Delivered to faculty who requested them.
      • Webcams – Delivered to faculty who requested them.
  • “We also need to develop a policy of what we expect faculty to have vs. what support the college is willing to offer.”

Status: This is under discussion.

  • “Cloud-based and/or remotely accessed software must be a priority, so that students and faculty can use it remotely: Funds are needed for licensing and maintaining cloud-based and/or remotely accessed software.”

Status:  Both the College and the University have preferred to license software as cloud-based (SaaS) rather than on-premises since the adoption of the CUNY Cloud Policy in August 2019.  The only exceptions have occurred when the vendor’s price for remote access  has been prohibitively high.  Student remote access to Adobe Creative Cloud is the recent high-profile example.  BCTC is implementing a method for students to have remote access to the software on 250 of the computers in the Kaplan Computing Center in time for fall 2020 classes.  CUNY continues to pursue enterprise agreements for software that the campuses  report as necessary for online instruction.  BCTC is working with the deans of the 3 schools to identify software needs.  The following new licenses are in progress (Updated 9/10):

    • VoiceThread – Requisition for 450 users has been submitted and integration with Blackboard  has been arranged.  The license agreement is under review by CUNY Legal.
    • Amazon Web Services (AWS) – CUNY is in discusison with Amazon.
    • Zoom – A CUNY-wide license will eliminate the need for Baruch to continue to purchase on our own. The Baruch licenses will remain active until the CUNY license is in effect.
    • Online Proctoring – CUNY is working to license at least one product in time for use by final examinations, if not midterms.
    • Adobe Creative Cloud – CUNY continues to negotiate with Adobe to expand remote access for students.
    • Labster – Natural Sciences Department is now using Labster via the  agreement that CUNY negotiated.
    • JoVE – The College purchased the Biological Sciences package of JoVE to enable remote labs in Biology and Genetics courses.  It is no win use.
    • Minitab – The College is purchasing an unlimited license that will allow students, faculty and staff to install a copy on their personal devices,
  • “Faculty must be provided with instructional design and technology help before and during the semester:
    • “Full-time staff must be available to provide synchronous and asynchronous teaching support to faculty members.”

Status: The availability of full-time staff for this work is a serious challenge at this time.  There are only 3 full-time positions in the BCTC help desk and 1 full-time instructional designer.  The Center for Teaching and Learning has only 2 full-time staff for its entire program of services and relies heavily on its part-time, primarily grant-funded, staff.  During the PAUSE BCTC has reassigned several full-time staff from other areas of its operation to the help desk.  BCTC is also strengthening its collaboration with the full-time technology staff in the 3 schools.

    • “Staff must be available not only during the day, but after-hours and during the evening to support faculty who are teaching interactively during those times.”

Status: The BCTC help desk was staffed until 8:00 p.m. during the spring and will resume its regular hours (8:00 a.m. – 8:00 p.m.) in the fall.  We will explore a staffing plan for the fall that enables an “emergency” response to faculty who need assistance while teaching in a virtual classroom.

    • “Additionally, faculty members should be given access to a sandbox environment where they can test-drive their online courses.”

Status: This is being explored.

    • “Course templates on Blackboard would also be helpful for faculty members so that they have a baseline environment that they can fill in or further expand.”

Status: We are investigating what is already available to accomplish this.

  • “New faculty (both full-time and adjunct) need to be given access to Baruch resources as soon as possible (even if HR onboarding isn’t entirely complete): There needs to be a minimum amount of information available to ensure both employment eligibility and the ability to manage accounts automatically.”

Status:  BCTC has just introduced an Account Management System (AMS) that has automated the creation of new faculty and staff accounts.  Users are now able to claim their Baruch system accounts the day after their record becomes active in CUNYfirst.  There is no longer any need to request access to systems or wait for approvals.

  • “Classrooms need to be equipped so that classes can take place in-person with some students attending remotely:”

Status (9/10): BCTC met with the Deans’ offices and the instructors to identify exactly what they need in the classrooms.  The College set up the classrooms in the main gym and the auxiliary gym, where BCTC installed the necessary equipment.  Media support staff are attending the classes remotely to assist with the use of the equipment.

    • “To do this, the college would need cameras/mics in the classroom to capture the class appropriately.”

Status: Completed.

    • “They would also need overhead video of any writing or handheld materials and a potential video of the class to match the online students’ usual learning experience.”

Status: Completed.

    • “Reliable wi-fi connections are also necessary to allow for dual teaching in real time.”

Status: This will not be an issue, because the classrooms are only in the Newman Vertical Campus.  BCTC tested the performance of wifi in the classrooms.

  • “The college must develop a clear communication plan on all relevant procedures:
    • The relevant procedures include how to borrow equipment if needed,
    • what software/equipment are available and how they can be accessed,
    • what are the class-related student privacy policies,
    • and what are the expectations around accessibility.
    • We recommend creating a list of resources available and of potential need, then surveying faculty to match their needs.”

Status: BCTC will work with the Provost’s Office and OCMPA on a communication plan.

  • “Students and faculty must be informed ahead of time of the technology requirements for their classes:
    • Students and faculty must be aware of the recommended minimum computing hardware,”

Status: BCTC has adopted the minimum requirements for a student laptop that were provided by faculty in the Zicklin School of Business as the basis for purchasing loaner laptops.  Those specifications will be shared and equivalent ones developed for other devices.

    • “suggestions for minimum network bandwidth for connectivity,
    • the use of existing CUNY and Baruch-based services,
    • and understanding of the most effective ways to access and use services.”

Status: These are being developed.

  • “Faculty must adjust their expectations and workflow to the needs of online teaching: Faculty need to plan ahead and start preparing their online courses well in advance. They must also be prepared and willing to make changes to their course material and exams/assessments as needed for them to be successful in an online environment. Faculty should also be aware that they may not be able to receive support from the CTL and BCTC at a moment’s notice or right before their classes start. Therefore, early planning on their part will help provide them with timely support for their courses. Faculty also need to take advantage of all existing resources, such as the extensive library of content from the CTL, in preparing their courses and exams/assessments.”

Status: How to assist faculty toward these goals is under discussion.

  • “Students must be provided with technological support as well:
    • Technological support includes dedicated Blackboard help desk support 24/7,”

Status (9/10): CUNY had licensed 24/7 Blackboard support through a third-party vendor in Spring 2020 and is continuing the service in the fall.  BCTC will raise awareness of the service among the faculty.

    • “training on Blackboard and other course platforms, and best practices support and training as well as basic skills training.”

Status (9/10): BCTC has begun to offer its fall training schedule.  This included 3 days of drop-in session on the use Zoom.

  • “Accessibility is a policy concern that must be addressed by the college. The issue of lack of accessibility has become much more severe since courses have moved online:
    • It’s important for the college to ensure that all content created for classes be accessible for students with disabilities.
    • Additionally, staff support should be provided to faculty to help them make their course material accessible.
    • Lastly, the college should make faculty aware that accessibility is a priority and course content must be made accessible prior to the start of the semester.”

Status: BCTC will discuss with Student Disability Services and incorporate accessibility in the faculty support plans and communication plan.